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Salesforce Salesforce-Communications-Cloud Exam Syllabus Topics:

Section	Objectives
Communications Cloud Fundamentals	- Communications Industry Data Model - Industry Cloud Overview and Use Cases
Industry Process Automation	- Customer Lifecycle Management - Service and Provisioning Workflows
Integration and Extensibility	- Salesforce APIs and Integration Patterns - External System Data Synchronization
Order Management and CPQ	- Order Capture and Fulfillment Flows - Product Catalog and Pricing Configuration
OmniStudio (Vlocity) Capabilities	- OmniScripts and Guided Experiences - FlexCards and UI Composition - DataRaptors and Integration Procedures

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Latest Salesforce-Communications-Cloud Test Question - Salesforce-Communications-Cloud Valid Test Experience

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Salesforce Communications Cloud Accredited Professional (AP) Exam Sample Questions (Q52-Q57):

NEW QUESTION # 52
ABC communication is using communication cloud for managing its product catalog. The inventory maintains SKUs and enter data related to SKUs. A consultant is analyzing options to sync the SKU data with communication cloud EPC products in the product catalog.
Which communication cloud feature should consultant recommend for this use case to minimize the customer issue

A. Integrate communication cloud with inventory management system using enterprise product catalog REST APIs. The inventory will expose the EPC API to create the product and product related records in the product catalog.
B. Integrate communication cloud with the inventory management system using CPQ API getCartProducts. The inventory management system expose EPC API to create product and create records in the product Catalog.
C. Export the SKU data as product and attribute from the inventory management system in .csv format, create a custom object to ......trigger on custom object to insert product and related records in the product catalog.
D. Create a custom trigger to insert product and related records in the product catalog, Export data related attribute from inventory management system in .csv format and related records in the product catalog.

Answer: A

NEW QUESTION # 53
ABC telecom wishes to offer certain offers to retain its outgoing customers. They would like to give pricing adjustments across the catalog. They also want their agent to have the ability to give runtime adjustments and wish to have the approval process defined around the same. Which features should the consultant suggest to address the above requirements.

A. Promotions
B. Customizations using CPQ Hooks
C. Discounts.
D. Adjustment using Context rules

Answer: D

NEW QUESTION # 54
A telecom service provider offers internet, mobile and TV services that can be sold as bundled and independently. Fulfillment consultant designer is designing the orchestration order that contains any combination to consistently improve the customer satisfaction, the consultant need to design a solution that makes the service available to consumers for consumption and support changes for completely fulfilled offers even when other are still being same. what is the recommendation approach for an assets management strategy in this case?

A. Module each offer as top offer, Use the standard assetization in orchestration to assetize the offer that have been ordered
B. Module the offer as a triple play bundle, Use standard assetization in orchestration to assetize the offer that have been ordered
C. Module the offer as a top level offers, Use staged assetization in orchestration to assetize the offer that have been ordered
D. Module the offer as a triple play bundle, Use staged assetization in orchestration to assetize the offer that have been ordered

Answer: C

Explanation:
For a telecom service provider offering bundled and independent services, modeling each offer as top-level offers and using staged assetization (D) in orchestration ensures that services are available for consumption as soon as they are fulfilled. This approach allows for parts of the order to be activated and used by the consumer even if other parts are still pending, enhancing customer satisfaction.References:Salesforce Communication Cloud documentation on assetization and orchestration strategies for bundled services.

NEW QUESTION # 55
ABC cloud communication service provider that uses communication cloud for their B2B Market. ABC cloud sells services to tier 1 enterprise companies across the globe the number of items in the cart for each customer is usually high and with new products being introduced, the company expects even higher cart numbers. Sales representative started to notice performance reduction while submitting big carts to order management. A consultant was asked to provide design guidance for product design while taking into consideration communication cloud CPQ and order management constraints. Which two options should the consultant consider while designing the commercial catalog?

A. Avoid deep product hierarchy and big list of add on, limit the number of advance rule such as AutoAdd or Auto Remove products.
B. Model all product in flat while controlling the cardinality with AutoAdd and AutoRemove advanced rules
C. Keep the number of attribute on the product low, avoid big picklist and direct assignments.
D. Advise them to use picklist attribute with multiple pick lists values instead of configuring new products

Answer: D

NEW QUESTION # 56
Sonic telecommunication delivers B2C internet (broadband) and TV services to the customer and technician need to perform various task for the add product operations. At one point in the flow there is a manual task that required technician to complete the steps and to provide information back to order management system to identify the equipment ordered, which action should consultant take to support the manual task resolution?

A. Use data raptor to assist with integration and introduce several manual task into the flow.
B. Use the integration procedure to manage the various task that technician need to undertake
C. Design and attach the omni scripts to the manual task to help technician with each step that are required to be completed manually
D. Use call out to fully automate the flow so that no manual steps are required

Answer: C

NEW QUESTION # 57
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