P.S. Free & New MB-230 dumps are available on Google Drive shared by TrainingDumps: https://drive.google.com/open?id=1B2K4FwxOkf_plGdqD3GiLQHkNqcvQMYY
In modern society, innovation is of great significance to the survival of a company. The new technology of the MB-230 study materials is developing so fast. So the competitiveness among companies about the study materials is fierce. Luckily, our company masters the core technology of developing the MB-230 study materials. No company in the field can surpass us. So we still hold the strong strength in the market. At present, our MB-230 study materials have applied for many patents. We attach great importance on the protection of our intellectual property. What is more, our research center has formed a group of professional experts responsible for researching new technology of the MB-230 Study Materials. The technology of the MB-230 study materials will be innovated every once in a while. As you can see, we never stop innovating new version of the MB-230 study materials. We really need your strong support.
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Implement Microsoft Power Platform integration | 2-6% | - Integrate Power Apps and Power Automate
|
| Topic 2: Manage cases and knowledge management | 51-55% | - Create and manage cases
|
| Topic 3: Implement routing and work distribution | 2-6% | - Configure unified routing
|
| Topic 4: Implement scheduling | 10-14% | - Configure service scheduling
|
| Topic 5: Implement Connected Customer Service | 2-6% | - Set up IoT and field service integration |
| Topic 6: Manage analytics, visualizations, and insights | 5-9% | - Implement Customer Voice surveys and feedback - Create and manage dashboards and reports
|
| Topic 7: Implement Customer Service multi-session experience | 5-9% | - Configure Customer Service workspace
|
| Topic 8: Manage entitlements and service level agreements (SLAs) | 15-19% | - Configure entitlements
|
>> MB-230 Certification Exam Cost <<
The customer is God. MB-230 learning dumps provide all customers with high quality after-sales service. After your payment is successful, we will dispatch a dedicated IT staff to provide online remote assistance for you to solve problems in the process of download and installation. During your studies, MB-230 study tool will provide you with efficient 24-hour online services. You can email us anytime, anywhere to ask any questions you have about our MB-230 Study Tool. At the same time, our industry experts will continue to update and supplement MB-230 test question according to changes in the exam outline, so that you can concentrate on completing the review of all exam content without having to pay attention to changes in the outside world.
NEW QUESTION # 347
A company wants to use Power Virtual Agents chatbots to enable customers to solve their own issues whenever possible. You create knowledge base articles.
You must ensure that the new articles are available through the chatbot.
You need to define the steps to integrate knowledge management with the chatbot.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
Explanation:
Step 1: Publish knowledge articles to a portal created in Power Apps
Step 2: Create a topic for the Power Virtual Agents bot, and add an action Step 3: Use a Power Automate template to add the solution to the chatbot Step 4: Test the Power Automate cloud flow Test the flow to publish and share the bot.
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/integrate-km-with-pva
NEW QUESTION # 348
You are a customer service representative using Dynamics 365 Customer Service Hub.
You need to link the knowledge base records that relate to cases and send articles to customers.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in them correct order.
Answer:
Explanation:
Explanation:
NEW QUESTION # 349
A service manager discovers a high number of cases in the agent queues. Cases are created manually but can be reassigned using a workflow or custom API.
The manager needs to know whether cases are getting duplicated because of simultaneous case creation or simultaneous case assignment.
You need to identify the number of cases that are created in each scenario.
How many cases are created? To answer, drag the appropriate cases created options to the correct simultaneous actions. Each cases created option may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation
Graphical user interface, application Description automatically generated
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/set-up-queues-manage-activities-cases
NEW QUESTION # 350
A company installs and services air filtration units for industrial manufacturing plants. The company is implementing Dynamics 365 Customer Service.
Each regional location supports a specific geographic region. Installers and service technicians are dispatched from these regional locations.
You need to configure the system to optimize work scheduling.
How should you configure the system? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation:
Box 1: Service activity
Avoid disruptions in service by making sure that your resources are scheduled optimally and efficiently.
Using Scheduling in Customer Service Hub, you can plan and schedule service activities for your customers by bringing together all your resources.
Note: Create a service activity
A service activity is defined to look for the next available time slot to schedule the service and align resources as per requirement.
Box 2: Resource category
Create resource groups
The resources are aligned in resource groups or resource categories.
For example, Bert Hair and Gilda Moss are grouped as Technicians and Bike repair workbench - 1 and Bike repair workbench - 2 are grouped as Workbenches.
With bookable resource categories, you can group your bookable resources by type. For example, you can create categories like technician, supervisor, subcontractor, vehicle, or equipment.
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/basics-service-service-scheduling
https://docs.microsoft.com/en-us/dynamics365/customer-service/resource-categories-service-scheduling
NEW QUESTION # 351
You are customizing a Dynamics 365 for Customer Service implementation.
The call center manager requires a visual representation that includes the number of resolved cases by month for each call center agent. The chart must be visible to all users within the service area.
You need to create the chart.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
Explanation:
NEW QUESTION # 352
......
We provide a free sample before purchasing Microsoft MB-230 valid questions so that you may try and be happy with its varied quality features. Learn for your Microsoft certification with confidence by utilizing the TrainingDumps MB-230 Study Guide, which is always forward-thinking, convenient, current, and dependable.
Real MB-230 Braindumps: https://www.trainingdumps.com/MB-230_exam-valid-dumps.html
P.S. Free & New MB-230 dumps are available on Google Drive shared by TrainingDumps: https://drive.google.com/open?id=1B2K4FwxOkf_plGdqD3GiLQHkNqcvQMYY