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Salesforce Slack-Con-201 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Channel Strategy	10%	- Apply use cases and best practices - Channel naming conventions and structure - Design channels for collaboration and workflows
Topic 2: Delivery and Migration	17%	- Plan and execute migration from other platforms - Define roles and responsibilities - Understand implementation best practices
Topic 3: Policies and Settings	22%	- Security and compliance configurations - Identity and access management - Analytics and dashboard usage - Slack Connect and app approval settings
Topic 4: Governance Structure	8%	- Establish governance policies - Define admin and owner roles - Manage workflows and processes
Topic 5: Learning and Enablement	18%	- Plan and execute rollout strategies - Design training programs for users and admins - Create learning materials and resources - Support adoption and troubleshoot issues
Topic 6: Discovery	10%	- Gather and analyze client requirements - Communicate Slack value proposition - Assess organizational readiness

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Salesforce Certified Slack Consultant Sample Questions (Q23-Q28):

NEW QUESTION # 23
You are helping your client plan a grid migration, and they ask you what will happen to the URL of the existing workspace after the migration is complete.
What should you tell them about the existing workspace URL?

A. It will remain the same but stops working.
B. It will remain the same and take users to the workspace within the grid org.
C. It will remain the same and take users back to the original workspace outside the grid org.
D. It will automatically be updated with a randomly generated new URL.

Answer: B

Explanation:
The correct answer is A . After a workspace is migrated into Enterprise Grid, the existing workspace URL continues to function and directs users to the workspace now housed inside the Enterprise Grid organization.
This matters because users may have bookmarks, desktop app references, saved links, browser history, integrations, or internal documentation that reference the original workspace URL. Telling users the URL will remain usable reduces confusion and prevents unnecessary support tickets after migration. Option B is wrong because after migration, the workspace is no longer operating as a separate original workspace outside the grid. Option C is wrong because the URL does not simply stop working as a normal migration outcome.
Option D is wrong because Slack does not replace the workspace URL with a random new URL as part of the standard grid migration experience. Migration communications should explain login expectations, downtime, workspace availability, and continuity items such as the existing URL.

NEW QUESTION # 24
A growing tech company is restructuring its Slack workspace to improve navigation and findability. What advice should be given about channel naming to achieve this?

A. Assign random names to channels for simplicity
B. Use creative and humorous names for all channels to enhance team engagement
C. Adopt a clear and descriptive naming convention that reflects the channel's purpose or team
D. Allow team members to name channels based on inside jokes and personal preferences

Answer: C

Explanation:
A clear and descriptive naming convention makes it easier for users to navigate the workspace and find relevant channels, improving overall communication efficiency.

NEW QUESTION # 25
A software development team is looking to use Slack to streamline their daily stand-up meetings.
Which workflow would be most effective for this purpose?

A. A manual process where the team leader asks for updates from each member in a random order during a scheduled video call
B. Creating a separate channel for each team member to post their daily updates
C. An automated daily stand-up workflow where team members post their updates in a dedicated channel at a set time each day
D. A workflow that requires team members to post fun facts about themselves each day to encourage team bonding

Answer: C

Explanation:
An automated stand-up workflow in a dedicated channel allows team members to efficiently post their daily updates, ensuring consistency and easy tracking of progress, which streamlines the stand-up process and saves time.

NEW QUESTION # 26
A large retail company is looking to migrate some of its critical admin processes to Slack to improve efficiency. Which process would be most effectively managed within Slack?

A. Financial auditing and accounting processes that require strict confidentiality and security
B. Employee onboarding process, including distribution of resources, guidelines, and integration into teams and projects
C. Managing the company's entire customer database and sensitive customer information
D. High-level strategic decision-making that involves sensitive company data

Answer: B

Explanation:
The employee onboarding process is well-suited to be managed within Slack, as it can utilize various Slack features like automated workflows, dedicated channels, and file sharing to streamline the integration of new employees into the company.

NEW QUESTION # 27
What is a best practice when designing a Slack grid for a company that has diverse teams with different communication needs?

A. Create a single, all-purpose channel for the entire organization to simplify communication
B. Limit the creation of channels to a select few to prevent the grid from becoming too complex
C. Design the grid with a mix of open channels for broad topics and private channels for specific teams or sensitive discussions
D. Encourage the use of direct messages for the majority of communication to reduce the number of channels needed

Answer: C

Explanation:
A best practice in grid design for a company with diverse teams is to have a mix of open channels for broad, organization-wide topics and private channels for specific teams or sensitive discussions. This approach accommodates the varied communication needs across the organization, ensuring both openness and confidentiality where necessary.

NEW QUESTION # 28
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