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Salesforce Nonprofit-Cloud-Consultant Exam Syllabus Topics:

SectionWeightObjectives
Constituent Engagement8%- Explain strategies for constituent engagement
  • 1. Manage volunteers
  • 2. Manage events
- Configure and implement constituent management
  • 1. Household and organizational relationships
  • 2. Affiliations
Marketing and Engagement12%- Explain Marketing Cloud Account Engagement (formerly Pardot) integration concepts
  • 1. Lead scoring and grading
  • 2. Engagement Studio
- Design and implement engagement strategies
  • 1. Email marketing journeys
  • 2. Audience segmentation
Domain Expertise10%- Explain the nonprofit landscape and Salesforce solutions
  • 1. Identify key use cases for Nonprofit Cloud
  • 2. Understand basic nonprofit terminology
- Explain the Salesforce Nonprofit Success Pack (NPSP) architecture
  • 1. Understand Account and Contact models (Individual vs. Household accounts)
  • 2. Understand relationships and affiliations
Program and Service Delivery15%- Explain the data model for programs
  • 1. Programs, program engagements, and program cohorts
  • 2. Service delivery and client management
- Configure and implement program management
  • 1. Manage program benefits
  • 2. Track client services and outcomes
Fundraising20%- Explain the data model and functionality for fundraising
  • 1. Manage Opportunities and Recurring Donations
  • 2. Manage Campaigns and Campaign Members
  • 3. Understand Gift Entry and processing
- Configure and implement fundraising features
  • 1. Donation rollups and soft credits
  • 2. Matching gifts
Implementation Strategies and Best Practices20%- Design and implement solutions for common nonprofit business processes
  • 1. Configure program and event management
  • 2. Configure donor management
  • 3. Configure volunteer management
- Identify the appropriate solution for a given scenario
  • 1. When to use declarative vs. custom solutions
  • 2. When to use standard objects vs. NPSP objects
Analytics and Reporting15%- Explain reporting and dashboard strategies
  • 1. Fundraising reports
  • 2. Program and volunteer reports
- Configure and implement reports and dashboards
  • 1. Custom report types
  • 2. NPSP reports and dashboards

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Salesforce Certified Nonprofit Cloud Consultant Exam Sample Questions (Q152-Q157):

NEW QUESTION # 152
A development associate received a corporate matching gift that the original donor did not indicate was to be matched.
Which solution should the consultant recommend?

Answer: A

Explanation:
When a corporate matching gift is received and the original donor did not indicate that it was to be matched, the consultant should recommend using the "Find Matched Gifts" feature. This feature helps in identifying and linking the matching gift to the original donation:
* Select Find Matched Gifts: This option is available within the Nonprofit Success Pack (NPSP) and is designed to help match donations.
* Click on the Find More Gifts button: This button will allow the development associate to search for and match the original donation with the corporate matching gift.
This process ensures that all matched gifts are accurately recorded and credited appropriately.
References:
Salesforce Nonprofit Success Pack Documentation
Salesforce Trailhead: Matching Gifts in NPSP


NEW QUESTION # 153
A nonprofit organization serves many families in their programs and want to track each family as a household. The organization serves diverse types of families, including blended families and split families, where some of the children divide their time between multiple households. How should the organization track these different family types?

Answer: B


NEW QUESTION # 154
A multinational nonprofit wants all Apex error messages to be sent to a specific system admin.
How should the consultant configure NPSP to send error notifications only to this admin?

Answer: D

Explanation:
Explanation
https://trailhead.salesforce.com/en/trailblazer-community/feed/0D54S00000A8JkQSAV


NEW QUESTION # 155
A nonprofit organization uses Customizable Rollups and has a large volume of Recurring Donation Allocations for a specific fund. The system administrator notices a scheduled skew job, but does not remember scheduling it. What should the consultant advise the system administrator to do?

Answer: D


NEW QUESTION # 156
How should a consultant install NPSP in an existing Salesforce organization?

Answer: B

Explanation:
The most efficient way to install NPSP in an existing Salesforce organization is to use the NPSP Installer. Here's how to do it:
Access the NPSP Installer Page:
Go to the NPSP Installer page: NPSP Installer
This page provides the latest version of NPSP and installation instructions.
Initiate the Installation:
Click on the installation link for the latest NPSP version.
Log in to your Salesforce org where you want to install NPSP.
Follow the Installation Wizard:
Follow the prompts in the installation wizard to complete the installation.
Choose the appropriate options based on your organization's needs (e.g., data model selection, configurations).
Complete Post-Install Instructions:
After installation, follow the post-install instructions provided in the documentation. This might include configuring NPSP settings, setting up users, and data import processes.
By following these steps, you can ensure that NPSP is correctly installed and configured in your Salesforce organization.
Reference:
"Installing NPSP" from Salesforce.org: Installing NPSP
"Post-Install Configuration" from Salesforce Help: Post-Install Configuration


NEW QUESTION # 157
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