Cert ITIL-4-HVIT Exam | ITIL-4-HVIT Latest Exam Question

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| Section | Objectives |
|---|
| Understand concepts regarding the high-velocity nature of digital enterprises | - Understand the concepts of high-velocity IT
- 1. Digital technology and digital organizations
- 2. The characteristics of high-velocity IT
|
| Understand how ITIL practices contribute to high-velocity IT | - Key ITIL practices for high-velocity environments
- 1. Architecture management
- 2. Deployment management
- 3. Service validation and testing
- 4. Business analysis
- 5. Information security management
|
| Understand the importance of the ITIL guiding principles in a high-velocity IT environment | - Applying ITIL guiding principles
- 1. Focus on value
- 2. Optimize and automate
|
| Understand how to contribute to achieving value with digital products | - Value creation in high-velocity IT
- 1. Feedback loops and continual improvement
- 2. Customer and stakeholder value
|
| Understand the digital product lifecycle in terms of the ITIL operating model | - Digital product lifecycle and value streams
- 1. Operating and improving digital products
- 2. Designing and delivering digital products
|
>> Cert ITIL-4-HVIT Exam <<
Cert ITIL-4-HVIT Exam - Quiz 2026 Peoplecert ITIL 4 Specialist: High-Velocity IT Realistic Latest Exam Question
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Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions (Q70-Q75):
NEW QUESTION # 70
An organization releases a new feature to five percent of its users first, monitors service behaviour and user feedback, and only then extends the release to all users.
Which type of deployment approach is this?
- A. Pull deployment
- B. Big bang deployment
- C. Canary release
- D. Phased withdrawal
Answer: C
Explanation:
A canary release exposes a change to a small subset of users or infrastructure before full rollout.
This limits the blast radius of any defect, provides live feedback on real usage, and allows rapid rollback, supporting both fast development and resilient operations.
NEW QUESTION # 71
The service desk team at a small university provides a walk-in service for its students from 8:00 to 17:00 during the week. The only other available channel is telephone support during the same hours. Students often complain that they have to wait for a long time, and that they need support after working hours.
Which is the BEST approach to improve the students' service experience?
- A. Dedicate a service desk agent to providing live-chat support
- B. Provide and encourage the use of self-service
- C. Collect service experience data to justify improvements
- D. Create an inbox to receive and automatically log emails
Answer: B
Explanation:
Improving service experience in this situation requires reducing wait times and extending accessibility beyond working hours. Providing and encouraging self-service enables students to resolve common issues independently at any time, improving availability, reducing queue pressure on the service desk, and enhancing overall user experience without being constrained by service desk operating hours.
NEW QUESTION # 72
A newly released IT service has been impacted by downtime. Time to market is critical with this service and so the development team is pushing to continue releasing new features. A site reliability engineering (SRE) team has been assigned to the service.
Which approach should the SRE team recommend to balance the requirements for high availability and short time to market?
- A. Focus on improving mean time between failures
- B. Set an error budget for stability improvements
- C. Track the number and duration of incidents
- D. Review the system's warranty requirements
Answer: B
Explanation:
In site reliability engineering, an error budget provides a controlled balance between innovation (new releases) and stability (availability). It defines how much unreliability is acceptable within a given period, allowing teams to continue releasing features while ensuring availability targets are not exceeded. This directly supports balancing rapid time to market with high system reliability.
NEW QUESTION # 73
Which statement about safety culture is CORRECT?
- A. It ensures that people are protected from danger
- B. It eliminates flaws in a complex system
- C. It treats failures as learning and improvement opportunities
- D. It encourages collaboration and discourages conflicting opinions
Answer: C
Explanation:
A safety culture in high-velocity IT encourages learning from failures rather than punishing them.
By treating failures as opportunities for improvement, organizations can identify weaknesses, adapt processes, and improve system resilience over time, which is essential for continuous improvement and safe experimentation.
NEW QUESTION # 74
A software development team is experiencing issues understanding the requirements of an unpredictable and fluctuating market. This has resulted in some releases missing valuable features.
Which technique will BEST support the software development team in resolving these issues?
- A. Minimal viable product
- B. Continual business analysis
- C. Chaos engineering
- D. Kanban
Answer: B
Explanation:
Continual business analysis best supports the team in an unpredictable and fluctuating market, as it ensures ongoing engagement with stakeholders and constant refinement of requirements, reducing the risk of missing valuable features in releases.
NEW QUESTION # 75
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