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Salesforce Certified-Business-Analyst Exam Syllabus Topics:

SectionObjectives
Solution Assessment and Validation- Solution evaluation
  • 1. Assess alignment with business needs
    • 2. Validate solution requirements
      - Testing and feedback
      • 1. User acceptance testing support
        • 2. Feedback incorporation
          Agile Methodology in Business Analysis- Agile principles
          • 1. Collaboration in agile teams
            • 2. Iterative development concepts
              - Backlog and sprint participation
              • 1. Supporting sprint planning
                • 2. Prioritizing backlog items
                  Requirements Gathering and User Stories- User stories and acceptance criteria
                  • 1. Defining acceptance criteria
                    • 2. Writing effective user stories
                      - Requirements elicitation techniques
                      • 1. Document analysis
                        • 2. Workshops and interviews
                          Customer and Business Analysis- Business process understanding
                          • 1. Identify process gaps and inefficiencies
                            • 2. Analyze current business processes
                              - Stakeholder identification and engagement
                              • 1. Identify key stakeholders and their roles
                                • 2. Elicit business needs from stakeholders

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                                  Salesforce Certified Business Analyst Exam Sample Questions (Q243-Q248):

                                  NEW QUESTION # 243
                                  The North American (NA) sales team wants to add a set of new fields and delete several fields from the Account object. During requirements gathering, the business analyst (BA) discovers the fields are actively being used by the EMEA team.
                                  Which step should the BA take next?

                                  Answer: A

                                  Explanation:
                                  When a business analyst discovers that different teams have different needs or preferences for using Salesforce fields, they should refine the requirements to accommodate both teams. This is because deleting fields that are actively used by another team could cause data loss, errors, or inefficiencies in their processes.
                                  The business analyst should work with both teams to understand their use cases, data models, workflows, reports, dashboards, integrations, security settings, etc., and find ways to customize Salesforce fields that meet both teams' needs without compromising data quality or performance. References: https://trailhead.salesforce.
                                  com/content/learn/modules/salesforce-business-analyst-certification-prep/requirements


                                  NEW QUESTION # 244
                                  A business analyst (BA) at Universal Containers has been assigned to a Salesforce project that will have an impact on more than 5,000 office locations across the globe. The BA needs to identify the people who can describe the business problem and provide detailed requirements.
                                  Which document should the BA use?

                                  Answer: C


                                  NEW QUESTION # 245
                                  The business analyst at Cloud Kicks is beginning to write user stories for its Salesforce implementation.
                                  Which three components should-be included when writing a user story?

                                  Answer: A

                                  Explanation:
                                  Explanation
                                  A user story is a short description of a feature or functionality from the perspective of an end user. It follows the format "As a <who>, I want <what>, so that <why>". The who is the user role or persona who will benefit from the feature or functionality. The what is the feature or functionality that the user wants or needs. The why is the benefit or value that the user will get from the feature or functionality. The when and where are not part of a user story format because they are usually captured in other documents or artifacts, such as acceptance criteria or wireframes. References: 1
                                  https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-certification-prep/user-sto


                                  NEW QUESTION # 246
                                  Northern Trail Outfitters has decided to implement Sales Cloud. A business analyst (BA) has been assigned to document the requirements for this project.
                                  What should the BA include in these requirements?

                                  Answer: B

                                  Explanation:
                                  Explanation
                                  The business analyst should include a high-level description of required functionality in the requirements for Sales Cloud implementation. A high-level description of required functionality is a brief and general statement that describes what a system or solution must do or provide to meet a business need or goal. A high-level description of required functionality helps to capture and communicate the scope and value of a requirement or feature. The business analyst should include a high-level description of required functionality in the requirements for Sales Cloud implementation by using clear and concise language, avoiding technical jargon or details, and focusing on outcomes rather than solutions.
                                  References:https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/


                                  NEW QUESTION # 247
                                  Universal Containers is implementing a Salesforce solution that's designed to transform its customer service division. During sprint planning, it was determined that the development team would be able to successfully deliver all remaining work items. However, due to unplanned delays, the development team is now at risk of being unable to complete the work items.

                                  The project manager has asked for the business analyst's (BA) help to prioritize the remaining work items. The development team has 16 hours of capacity remaining and is focused on launching a minimum viable product (MVP) of the customer service solution as soon as possible.
                                  Which work items should the BA prioritize with the remaining 16 hours of development capacity?
                                  US-4008 and US-4009

                                  Answer: B


                                  NEW QUESTION # 248
                                  ......

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