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SAP C_BCSCX_2502 Exam Overview:

Certification Vendor:	SAP
Exam Name:	SAP Certified Associate - Positioning SAP Business Suite via SAP Customer Experience Solutions
Exam Number:	C_BCSCX_2502
Exam Duration:	60 minutes
Certificate Validity Period:	SAP certification stays valid for the current solution release
Available Languages:	English
Passing Score:	70%
Exam Format:	Scenario-Based, Multiple Choice, Multiple Response
Related Certifications:	SAP Customer Experience Solutions SAP Certified - Positioning SAP Business Suite
Exam Price:	$200 USD
Real Exam Qty:	30
Sample Questions:	SAP C_BCSCX_2502 Sample Questions
Exam Way:	Online proctored exam or test center delivery
Pre Condition:	Basic understanding of SAP Business Suite and customer experience concepts is recommended
Official Syllabus URL:	https://learning.sap.com/certifications

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SAP C_BCSCX_2502 Exam Syllabus Topics:

Topic	Details
Topic 1	Integration Across CX Solutions: This part focuses on how the various SAP CX solutions work together as an integrated system. It examines the Presales Consultant’s understanding of how integration among commerce, customer data, marketing, sales, and service solutions enhances consistency, efficiency, and personalization across customer interactions.
Topic 2	Articulating Value and Business Outcomes: This subtopic evaluates the Consultant’s skill in communicating the overall value of the SAP Customer Experience portfolio. It includes the ability to demonstrate how the integrated solutions lead to stronger customer engagement and ultimately support the achievement of key business outcomes.
Topic 3	Understanding the SAP Customer Experience Portfolio: This subtopic assesses the Presales Consultant’s ability to grasp the structure and components of the SAP Customer Experience (CX) portfolio. It involves recognizing the key solution areas—commerce, customer data, marketing, sales, and service and understanding how they form a unified offering aimed at enhancing customer relationships.

SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q10-Q15):

NEW QUESTION # 10
Which of the following are solution capabilities of SAP Emarsys?
Note: There are 3 correct answers to this question.

A. Smart Analytics
B. Automation Programs
C. Advanced Segmentation
D. Web Page Creation and Generation
E. Processing Leads and Opportunities

Answer: A,B,C

NEW QUESTION # 11
Which SAP CX solution would you position to process customer issues?

A. SAP Customer Data Cloud
B. SAP Service Cloud Version 2
C. SAP Sales Cloud Version 2
D. SAP Emarsys

Answer: B

NEW QUESTION # 12
Which SAP solutions help to drive profitable growth by pairing SAP Customer Experience and SAP Business Technology Platform?
Note: There are 3 correct answers to this question.

A. SAP Analytics Cloud
B. SAP Successfactors
C. SAP Customer Data Cloud
D. SAP Cloud ALM

Answer: A,C,D

NEW QUESTION # 13
What is SAP Customer Data Cloud designed to do?

A. Execute end-to-end loyalty campaigns.
B. Connect information from a single source.
C. Provide multiple views of the customer.
D. Manage customer identities, consent, and preferences.

Answer: D

NEW QUESTION # 14
How does SAP Customer Experience support end-to-end processes?
Note: There are 3 correct answers to this question.

A. It enables organizations to deliver personalized customer engagement data.
B. It provides permanent transparent and personalized data related to maintenance plants.
C. It provides permanent awareness of customer expectations.
D. It provides seamless connectivity to teams with the correct information at the right time.
E. It enables processing of accounting data.

Answer: A,C,D

NEW QUESTION # 15
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