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| Section | Weight | Objectives |
|---|---|---|
| Design Strategy & Solutioning | - Journey Mapping and Experience Design - Problem Definition and Scoping | |
| UX Fundamentals | 16% | - Accessibility and Inclusive Design - Usability and Information Architecture - Human-Centered Design Principles - Branding and Visual Design Impact |
| Salesforce Platform UX Implementation | - Lightning Design System (SLDS) - Mobile UX and Responsive Design - Declarative UX Configuration | |
| Prototyping & Validation | - Usability Testing and Iteration - Prototyping Methods | |
| Discovery | 13% | - Research Methods and Tools - User Needs and Requirements Gathering - Salesforce UX Personas and Processes - Business Value of Salesforce UX |
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NEW QUESTION # 90
A UX Designer is customizing the look and feel of a site using Experience Builder and needs to choose a color for the text and the background of the buttons.
Which accessibility guideline should be considered?
Answer: C
Explanation:
The accessibility guideline of distinguishable means that the information and user interface components must be presented to users in ways that are perceptible. This includes using sufficient contrast between text and background colors, providing text alternatives for non-text content, and making it easier for users to see and hear content. When choosing a color for the text and the background of the buttons, the UX Designer should consider the contrast ratio between them, which should be at least 4.5:1 for normal text and 3:1 for large text. This will ensure that the buttons are visible and readable for users with different visual abilities.Reference:
[1]: Web Content Accessibility Guidelines (WCAG) 2.1, Principle 1: Perceivable
[2]: Web Content Accessibility Guidelines (WCAG) 2.1, Success Criterion 1.4.3 Contrast (Minimum)
NEW QUESTION # 91
Which part of the Salesforce Lightning Design System (SLDS) should be used to create visual consistency with regard to alignments, grids, spacing, and typography'
Answer: C
Explanation:
To create visual consistency with regard to alignments, grids, spacing, and typography, the part of the Salesforce Lightning Design System (SLDS) that should be used is utility classes. Utility classes are CSS classes that provide common styling properties, such as margins, paddings, borders, colors, fonts, and text alignments. Utility classes can be applied to any HTML element to quickly and easily adjust its appearance and layout. Utility classes follow the BEM (Block Element Modifier) naming convention, which makes them easy to read and understand. Utility classes can help the designer to create visual consistency across the Lightning components and pages, without writing custom CSS or overriding the component blueprints.: Utility Classes | Lightning Design System : UX Designer Certification Prep: Designing with Lightning Design System | Trailhead
NEW QUESTION # 92
Cloud Kicks(CK) is incorporating Relationship Design principle into its business model and customer offerings wherever possible. Choose 3 answers
Answer: B,C,D
Explanation:
Relationship Design is a creative practice that drives social and business value by building strong relationships. It is based on four mindsets: compassion, intention, courage, and reciprocity. Cloud Kicks can incorporate Relationship Design principles into its business model and customer offerings by adopting these mindsets and applying them to its products, services, and interactions. Some examples of how Cloud Kicks can do this are:
Prioritizing innovation over copying the competition. This shows that Cloud Kicks is courageous and intentional in creating unique and valuable solutions that meet the needs and expectations of its customers and communities.Cloud Kicks can use design thinking methods, such as empathy mapping, ideation, and prototyping, to generate and test new ideas that solve real problems and create positive impact1.
Reframing products in terms of user value over features and functions. This shows that Cloud Kicks is compassionate and reciprocal in understanding and communicating the benefits and outcomes that its products and services can deliver to its customers and stakeholders.Cloud Kicks can use value proposition design tools, such as the value proposition canvas, to identify and articulate the jobs, pains, and gains of its customers, and how its products and services can address them2.
Uncovering customer needs over broadcasting product benefits. This shows that Cloud Kicks is intentional and reciprocal in listening and learning from its customers and co-creating solutions with them.Cloud Kicks can use user research methods, such as interviews, surveys, and observations, to discover and validate the needs, preferences, and behaviors of its customers, and to involve them in the design process3.
NEW QUESTION # 93
Cloud Kicks (CK) has an Unlimited Edition Salesforce org. CK's UX Designer has identified that dynamic dashboards could be a useful tool to improve org usability and experience. How many different dynamic dashboards could they create?
Answer: A
Explanation:
According to the uploaded Master Study Guide, the correct answer is B. Up to 10. The source specifically presents an Unlimited Edition Salesforce org and keys the dynamic-dashboard limit as ten.
This item is primarily testing a Salesforce platform limit rather than a general UX design principle. The UX context is that dynamic dashboards can improve the experience by allowing dashboard information to be presented in a way relevant to the viewing user, but their use is constrained by the platform limits represented in the study material.
Option A, up to 50, is not the value provided by the study guide. Option C assumes that an Unlimited Edition license means every feature is literally unlimited; the source explicitly rejects that assumption by providing a finite dashboard limit.
For certification purposes, the important point is to distinguish the edition name from individual feature entitlements or limits. "Unlimited Edition" does not mean that every configurable Salesforce resource has no limit.
Because this batch is being answered from the supplied study guide, 10 is the answer supported by that source.
Study Guide reference/topics: Dynamic Dashboards, Salesforce limits, Unlimited Edition, Declarative Design.
NEW QUESTION # 94
A UX Designer is planning out the Cloud Kicks' website redesign using Experience Cloud and will help guide discovery. Which output of the discovery process should be prepared?
Answer: C
Explanation:
The correct answer is A. Journey Maps, as specified in the uploaded UX Designer study guide.
Journey maps are a core Discovery artifact because they document how users experience a process or service across stages and touchpoints. A journey map can capture user actions, goals, pain points, interactions, and opportunities for improvement.
For an Experience Cloud website redesign, this helps the UX Designer understand how users currently navigate and interact with the service before deciding how the redesigned site should work.
Option B, User Stories, are typically produced when research insights are translated into actionable requirements or backlog items. They are useful after the team has developed sufficient understanding of the user and problem space.
Option C, Interactive Prototypes, belong later in the design process. They represent proposed solutions and are commonly used for evaluation and usability testing. Creating them during early Discovery can cause the team to commit prematurely to an interface before the underlying journey has been sufficiently understood.
The study-guide sequence is therefore important: first understand the user experience, then define and prioritize requirements, then prototype potential solutions.
For Cloud Kicks, preparing Journey Maps gives the redesign effort an evidence-based foundation and highlights the moments where the new Experience Cloud site can improve the overall customer experience.
Study Guide reference/topics: Journey Maps, Experience Cloud discovery, current-state experience, pain points, opportunities, Discovery.
NEW QUESTION # 95
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