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| Section | Objectives |
|---|---|
| Topic 1: Data Model and Architecture | - Accounts, Contacts, Households, and Relationships - Financial accounts and household structures |
| Topic 2: Financial Services Cloud Fundamentals | - Core concepts and value proposition of Financial Services Cloud - Industry use cases in banking and insurance |
| Topic 3: Client and Customer Management | - Relationship Groups and role modeling - Client lifecycle management processes |
| Topic 4: Financial Services Processes | - Wealth and insurance workflows - Sales and service process automation |
| Topic 5: Security, Reporting, and Integration | - Reporting and dashboards in Financial Services Cloud - Integration with Salesforce ecosystem tools - Data security and sharing models |
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NEW QUESTION # 20
Cumulus Bank has branches in multiple countries that are required to report in local currency, while the corporate headquarters office wishes to see reports in a single currency (the corporate currency). Which solution should a consultant recommend to meet these requirements?
Answer: B
Explanation:
Salesforce ' s native Multiple Currencies functionality is designed for organizations that operate across countries while maintaining centralized corporate reporting. Once multiple currencies are enabled, the administrator defines a corporate currency, representing the currency used by corporate headquarters, and activates the additional currencies required by regional operations. Individual users can maintain personal currencies, while records can retain their applicable transaction currencies.
Salesforce reports preserve monetary amounts in their original currencies while allowing report totals and converted columns to be displayed in another active currency. This enables regional branches to operate using their local currencies while headquarters reviews consolidated amounts using the corporate reporting currency. The corporate currency serves as the reference currency for conversion rates.
Advanced Currency Management supplements this architecture by supporting dated exchange rates for opportunities, allowing historical transactions to use conversion rates appropriate to their effective periods rather than relying exclusively on a static rate.
A third-party application or spreadsheet-based conversion process introduces unnecessary complexity because Salesforce already provides the required international currency and reporting functionality. The appropriate design is therefore to enable native multi-currency capabilities, establish the corporate currency, configure active currencies and conversion rates, and use Advanced Currency Management where dated rates are required.
NEW QUESTION # 21
A wealth advisor is trying to relate a client to their attorney using the Add Contact option on the relationship tree but can't find any reciprocal roles displayed in the related role lookup. What are two reasons for this?
Answer: C,D
Explanation:
Reference: Configure Reciprocal Roles - Salesforce
Explanation: Some possible reasons why the user can't find any reciprocal roles displayed in the related role lookup are:
Reciprocal roles have not been created in the org. Reciprocal roles are custom objects that define the possible roles for users who need access to Account or Contact records. For example, a reciprocal role can be Advisor, Client, Specialist, or Decision Maker. Each reciprocal role has an associated access level that determines what data fields theuser can view or edit. To create reciprocal roles, the administrator needs to do the following steps:
From Setup, open Object Manager.
In the Quick Find box, enter Reciprocal Role, and then select Reciprocal Role.
Click Fields & Relationships, and thenselect Role Name.
Click New to create a new picklist value for the Role Name field.
Enter a label and a value for the new role, such as Attorney or Client.
Click Save.
The user should be using the Edit Group button to access reciprocal roles. The Add Contact option on the relationship tree only allows the user to add existing contacts as members of a relationship group, such as a household or a business group. The user cannot specify reciprocal roles for the members using this option. To specify reciprocalroles for the members of a relationship group, the user needs to do the following steps:
Click Edit Group on the relationship group record page.
In the Edit Group window, click Member Relationships.
For each member of the group, select a role from the Rolepicklist and a related role from the Related Role lookup.
Click Save.
NEW QUESTION # 22
What are two language-related limitations of Financial Services Cloud?
Answer: A,C
Explanation:
Predefined reciprocalroles are available only in English and Referral record type labels are supported only in English are two language-related limitations of Financial Services Cloud. Predefined reciprocal roles are the roles that define the relationship between two individual clients or between an individual client and a group.
For example, Spouse, Child, Parent, etc. These roles are not translated into other languages and cannot be edited or deleted. Referral record type labels are the labels that indicate the type of referral, such as Client Referral or Prospect Referral. These labels are also not translated into other languages and cannot be edited or deleted.References: [Predefined Reciprocal Roles], [Referral Record Type Labels]
NEW QUESTION # 23
A financial services company needs to add new values for how a customer can be related to a financial account. Which object/field should the administrator add new values on?
Answer: D
Explanation:
The appropriate configuration point is the Role field on the Financial Account Role object. Financial Account Role represents the relationship between a financial account and a person, contact, or account. Examples include primary owner, joint owner, beneficiary, trustee, or another organization-specific participation role.
Salesforce ' s Financial Services data model represents these relationships through the Financial Account Role structure. Current standard data-model mapping carries the same concept into Financial Account Party, where the managed-package Role field maps directly to the standard Role picklist. This confirms that role classification belongs on the relationship record rather than on the Financial Account itself.
A Joint Owner or Primary Owner relationship should therefore not be modeled by creating new values or fields directly on Financial Account. The relationship object is specifically designed to support multiple parties and multiple relationship types for the same financial account. Account-Account Relationship addresses relationships between accounts or business entities and is unrelated to financial-account ownership or participation.
Accordingly, when additional customer-to-financial-account relationship categories are required, administrators should extend the Role picklist on Financial Account Role. This preserves the Financial Services relationship model and supports consistent ownership, reporting, rollups, and financial-account relationship processing.
NEW QUESTION # 24
What capability included in the Financial Services Cloud license can assist bankers in focusing on the most promising referrals?
Answer: D
Explanation:
Intelligent Need-Based Referrals and Scoring is a capability that helps bankers prioritize the most promising referrals by assigning a score based on the client's needs, preferences, and interactions. It alsohelps bankers route referrals to the best suited specialists or advisors.
NEW QUESTION # 25
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