Oracle 1Z0-1064-26 Exam Questions - Choice Of Certified Professionals [2026]

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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Objectives
Oracle Fusion Service Overview	- Service Configuration Basics 1. Security roles and access control 2. Basic setup and administration - Core Service Architecture 1. Service request lifecycle management 2. Fusion Service data model and components
Service Request Management	- Case and ticket handling 1. Creation, routing, and assignment rules 2. SLAs and escalation management - Customer interaction handling 1. Communication templates and notifications 2. Omnichannel support processes
Field Service and Dispatch	- Field service operations 1. Scheduling and dispatch rules 2. Work order management
Knowledge Management	- Knowledge articles 1. Creation and lifecycle management 2. Search and recommendation usage
Reporting and Analytics	- Service analytics 1. Operational reporting 2. Dashboards and KPIs
Integrations and Extensions	- Integration capabilities 1. REST APIs and integration flows 2. Third-party system integration

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q55-Q60):

NEW QUESTION # 55
Identify two correct statements about the way Visual Builder Cloud service (VBCS) and Digital Customer Service (DCS) are related.

A. DCS is a visual development tool for creating applications in VBCS.
B. VBCS is a visual development tool for creating applications in DCS.
C. DCS is an Offering in Engagement Cloud and VBCS is another Offering in Engagement Cloud.
D. DCS is an Offering in Engagement Cloud and VBCS is part of that Offering.

Answer: B,D

NEW QUESTION # 56
Your customer has noticed that emails are being retrieved every day only at 3:00 PM. This behavior began three days ago and no configuration changes were made during that time.
What is the cause of this new behavior?

A. an inbound message filter per time schedule
B. a configured profile option to schedule the retrieval of emails
C. an inbound message filter per sender
D. a configured job to process inbound emails

Answer: A

NEW QUESTION # 57
You created two assignment rules for service requests using the Use Score option. For some service requests both rules return a result with the same total points.
What will be the expected result in the assignment of a queue for these service requests?

A. The service request assignment will be unpredictable.
B. The queue defined in the first evaluated rule is always assigned to the service request.
C. The queue defined by default is the one assigned to the service request.
D. An error will occur; no queue is assigned to the service request.

Answer: B

NEW QUESTION # 58
Your customer sells a wide variety of Mobile phones. To classify service requests efficiently you plan to create a new primary category called Mobile Phones.
Which four steps are required to define this new category?

A. Select Service Catalog in Functional Areas.
B. Check the Active flag.
C. Select Create Category > Create Top-Level Category.
D. Select Create Category > Create Child Category.
E. Select the task Manage Service Request Categories.
F. Complete Category Name.
G. Select Status = "Active".

Answer: C,D,E,G

NEW QUESTION # 59
Your client has already established a product catalog of sales products and now wants to include service products to categorize service requests. You suggest the creation of a new catalog.
What are two advantages of creating a new service catalog instead of using an existing one?

A. requires less work and effort
B. allows use of a simpler hierarchy
C. allows you to use the same product hierarchy as sales
D. allows the display of a product hierarchy specifically for service purposes

Answer: A,C

NEW QUESTION # 60
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