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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Omnichannel Communications	15%	- Work routing and queue setup - Media toolbar and agent notifications - Email, chat and CTI configuration
Topic 2: Service Request Management	25%	- Service catalog and entitlements - SR categories, assignment rules and routing - Milestones and action plans - SR creation, lifecycle and processing
Topic 3: Knowledge Management	15%	- Article management and access - Knowledge base setup and configuration
Topic 4: Customization, Productivity and Analytics	10%	- Application Composer and extensions - OTBI reporting and integration basics - SmartText, hotkeys and audit features
Topic 5: Digital Customer Service (DCS)	20%	- DCS architecture and deployment - Themes, templates and page customization - Authentication, profiles and security
Topic 6: Fusion Service Overview and Setup	15%	- Security model, roles and access control - Functional Setup Manager (FSM) usage - Service configuration basics

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Pass Guaranteed Quiz 2026 High Hit-Rate Oracle 1Z0-1064-26: Oracle Fusion Service 2026 Implementation Professional Test Book

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q55-Q60):

NEW QUESTION # 55
Identify two correct statements about the way Visual Builder Cloud service (VBCS) and Digital Customer Service (DCS) are related.

A. DCS is an Offering in Engagement Cloud and VBCS is another Offering in Engagement Cloud.
B. DCS is an Offering in Engagement Cloud and VBCS is part of that Offering.
C. DCS is a visual development tool for creating applications in VBCS.
D. VBCS is a visual development tool for creating applications in DCS.

Answer: B,D

NEW QUESTION # 56
Which three steps are required to set up a standard coverage for the following scenario: High Severity SRs must be worked round-the-clock and resolved in 24 hours (a First Response metric is not required), and the owner should be warned of pending expiration three hours before expiration?

A. Create an entitlement rule that specifies:-Condition Column Severity = High-Calendar = 24 by 7-Resolution Metric = 1440-Resolution Warning Threshold 180-Appropriate Start and End Dates
B. Create a new standard coverage using the delivered Contracts Service Entitlements Entitlement Type.
C. Do not choose any optional criteria columns.
D. Choose all optional result columns.

Answer: A,B,C

NEW QUESTION # 57
You are creating or editing a SmartText entry. Which four options can you insert into the entry?

A. URLs
B. Tables
C. Variables
D. Images
E. Text
F. Other SmartText entries

Answer: B,C,E,F

NEW QUESTION # 58
What should you do to enable Password Reset in Digital Customer Service (DCS)?

A. Obtain the Change Password Link and add it to your DCS page.
B. Add the Password Reset component to your DCS application.
C. Instruct users that they can only change their password by chatting with an agent.
D. Enable the "Password Reset" option in the User Administration component.

Answer: A

NEW QUESTION # 59
Identify two correct options about Application Composer, as the primary web-based tool within Engagement Cloud used to modify standard and custom objects.

A. In includes a preview option for all standard and custom object pages.
B. It requires the use of a sandbox to modify the fields associated with standard and custom objects.
C. It allows edits to dashboard pages.
D. It requires proper permissions to use the tools and additional permissions to edit the desired object.

Answer: B

NEW QUESTION # 60
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