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SAP C-BCSCX-2502 Exam Syllabus Topics:

Topic	Details
Topic 1	Articulating Value and Business Outcomes: This subtopic evaluates the Consultant’s skill in communicating the overall value of the SAP Customer Experience portfolio. It includes the ability to demonstrate how the integrated solutions lead to stronger customer engagement and ultimately support the achievement of key business outcomes.
Topic 2	Integration Across CX Solutions: This part focuses on how the various SAP CX solutions work together as an integrated system. It examines the Presales Consultant’s understanding of how integration among commerce, customer data, marketing, sales, and service solutions enhances consistency, efficiency, and personalization across customer interactions.
Topic 3	Understanding the SAP Customer Experience Portfolio: This subtopic assesses the Presales Consultant’s ability to grasp the structure and components of the SAP Customer Experience (CX) portfolio. It involves recognizing the key solution areas—commerce, customer data, marketing, sales, and service and understanding how they form a unified offering aimed at enhancing customer relationships.

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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q20-Q25):

NEW QUESTION # 20
How does SAP Service Cloud version 2 help organizations achieve their customer experience targets?

A. By focusing on back-end service operations
B. By executing marketing campaigns for product service
C. By connecting and delivering data from the value chain and process flow
D. By providing a dedicated self-service experience as a forecast

Answer: C

NEW QUESTION # 21
Which of the following are solution capabilities of SAP Emarsys?
Note: There are 3 correct answers to this question.

A. Advanced Segmentation
B. Automation Programs
C. Smart Analytics
D. Web Page Creation and Generation
E. Processing Leads and Opportunities

Answer: A,B,C

NEW QUESTION # 22
Your customer wants to sell their products and services through the internet.
Which application would you recommend?

A. SAP Sales Cloud Version 2
B. SAP Commerce Cloud
C. SAP Business Technology Platform
D. SAP Service Cloud Version 2

Answer: B

NEW QUESTION # 23
What does Clean Core mean in relation to SAP Customer Experience?

A. It is a strategy to keep existing solutions in the target system environment by prioritizing.
B. It is a strategy to minimize modifications, and to run with cloud-compliant extensions and customizations.
C. It is a strategy to aid in cleaning legacy data for the purposes of data migration.
D. It is a strategy to retain an existing installed base of solutions.

Answer: B

NEW QUESTION # 24
What are some of the benefits of an integration between SAP Customer Experience and SAP ERP?
Note: There are 3 correct answers to this question

A. Integration is GDPR compliant
B. Integration value mapping needs to be maintained
C. Integration monitoring needs to be centralized
D. Integration caters for error handling and monitoring
E. Integration between SAP CX and SAP ERP is out-of-the-box

Answer: B,D,E

NEW QUESTION # 25
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