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The Genesys GCX-AI-GPE certification from Genesys is a sought-after recognition of Actual4Dumps skills and knowledge. With this Cloud CX AI-GPE and GPR Certification certification, professionals can enhance their careers, boost earnings, and showcase their expertise in a competitive job market. The benefits of passing the GCX-AI-GPE Exam are numerous, but preparing for the exam is not a simple feat.

Genesys GCX-AI-GPE Exam Syllabus Topics:

SectionObjectives
Data, Analytics, and Governance- Reporting and optimization
  • 1. Engagement and routing performance metrics
    • 2. Ethical AI and data governance considerations
      Conversational AI and Automation- Bot and virtual agent integration
      • 1. NLU concepts (intents, utterances, entities)
        • 2. Bot flows and escalation handling
          AI & Customer Experience Fundamentals- AI-driven customer engagement concepts
          • 1. Predictive intent and customer journey optimization
            • 2. AI in contact center efficiency and personalization
              Integration and Implementation- Genesys Cloud CX ecosystem integration
              • 1. CRM and third-party system integration
                • 2. API-based configuration and deployment
                  Genesys Predictive Routing (GPR)- AI-based routing logic
                  • 1. Skill-based vs predictive routing comparison
                    • 2. Routing optimization and performance tuning
                      Genesys Predictive Engagement (GPE)- Configuration and behavior tracking
                      • 1. Visitor activity tracking and segmentation
                        • 2. Action maps and outcomes

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                          Genesys Cloud CX AI-GPE and GPR Certification Sample Questions (Q79-Q84):

                          NEW QUESTION # 79
                          Which types of events can contribute to a visitor's journey record in Genesys Predictive Engagement?
                          Response:

                          Answer: C


                          NEW QUESTION # 80
                          Once GPR is active, which of the following does the system continually use to make routing decisions?
                          Response:

                          Answer: C


                          NEW QUESTION # 81
                          Which two of the following are valid terminologies in the GPE system?
                          (Choose two)
                          Response:

                          Answer: A,C


                          NEW QUESTION # 82
                          Which two types of data are commonly collected through GPE web tracking?
                          (Choose two)
                          Response:

                          Answer: A,C


                          NEW QUESTION # 83
                          Which two engagement types are typically part of a cross-channel journey?
                          (Choose two)
                          Response:

                          Answer: A,D


                          NEW QUESTION # 84
                          ......

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