C_BCSCX_2502 Exam Resources & C_BCSCX_2502 Actual Questions & C_BCSCX_2502 Exam Guide

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SAP C_BCSCX_2502 Exam Syllabus Topics:

Section	Weight	Objectives
SAP Customer Experience Solutions, Processes and Strategy	41-50%	- Business Process Integration 1. Lead-to-cash processes 2. Integration with SAP Business Suite 3. Omnichannel customer engagement - SAP CX Portfolio 1. SAP Emarsys and customer engagement 2. SAP Sales Cloud and Service Cloud positioning 3. Customer data and experience management 4. SAP Commerce Cloud capabilities
Customer Experience Use Cases and Industry Scenarios	11-20%	- Industry Applications 1. Customer loyalty and retention strategies 2. B2B and B2C commerce use cases 3. Retail customer experience scenarios
Business Value, Opportunity and Differentiators	31-40%	- Customer Experience Strategy 1. Identify competitive differentiators 2. Explain customer-centric business transformation 3. Position SAP Customer Experience portfolio value

Section

Weight

Objectives

SAP Customer Experience Solutions, Processes and Strategy

41-50%

- Business Process Integration

1. Lead-to-cash processes
2. Integration with SAP Business Suite
3. Omnichannel customer engagement

- SAP CX Portfolio

1. SAP Emarsys and customer engagement
2. SAP Sales Cloud and Service Cloud positioning
3. Customer data and experience management
4. SAP Commerce Cloud capabilities

Customer Experience Use Cases and Industry Scenarios

11-20%

- Industry Applications

1. Customer loyalty and retention strategies
2. B2B and B2C commerce use cases
3. Retail customer experience scenarios

Business Value, Opportunity and Differentiators

31-40%

- Customer Experience Strategy

1. Identify competitive differentiators
2. Explain customer-centric business transformation
3. Position SAP Customer Experience portfolio value

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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q25-Q30):

NEW QUESTION # 25
Which of the following are some of the benefits of using SAP Business Technology Platform with SAP Customer Experience?
Note: There are 3 correct answers to this question.

A. SAP Cloud ALM tools and accelerators can be used to help jumpstart a customer implementation.
B. SAP Integration Suite is available to integrate applications.
C. Al capabilities empower sales & marketing analysts to accelerate decisions.
D. Business process analysis is available out-of-the-box.
E. SAP Build can be used to create custom apps.

Answer: B,C,E

NEW QUESTION # 26
What are some of the features of SAP Commerce Cloud?
Note: There are 3 correct answers to this question.

A. Checkout and payment modules
B. Support end-to-end e-commerce processes
C. Delivery of an e-commerce platform
D. Management of opportunities
E. Customer credit scoring

Answer: A,B,C

NEW QUESTION # 27
Which of the following features are available in SAP Service Cloud Version 2?
Note: There are 2 correct answers to this question.

A. Guided selling
B. Agent Desktop
C. Billing
D. Omnichannel experience

Answer: B,D

NEW QUESTION # 28
In what ways can SAP CX AI toolkit optimize businesses?
Note: There are 3 correct answers to this question.

A. By automatically generating and managing product attributes from existing descriptions
B. By supporting edge computing scenarios
C. By providing visual search options to transform the shopping experience for customers
D. By integrating with non-SAP systems
E. By generating engaging content for banners, social media posts, and blog posts

Answer: A,C,E

NEW QUESTION # 29
What are some of the benefits of an integration between SAP Customer Experience and SAP ERP?
Note: There are 3 correct answers to this question

A. Integration monitoring needs to be centralized
B. Integration value mapping needs to be maintained
C. Integration caters for error handling and monitoring
D. Integration is GDPR compliant
E. Integration between SAP CX and SAP ERP is out-of-the-box

Answer: B,C,E

NEW QUESTION # 30
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