Pass Guaranteed Useful L5M9 - Simulations Operations Management Pdf

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CIPS L5M9 Exam Syllabus Topics:

SectionObjectives
Understand the concept and scope of operations management- Critically assess the objectives and strategies of operations management
  • 1. The performance objectives of operations management (quality, speed, dependability, flexibility and cost)
  • 2. Order qualifying and order winning objectives
  • 3. From implementing to supporting to driving strategy
  • 4. Top down and bottom up perspectives of operations strategy
  • 5. The stages of development of operations strategy
- Analyse the role and activities of operations management in organisations
  • 1. Definitions of operations and operations management
  • 2. Operations management in different types of organisations
  • 3. The extent of operations management in organisations
Understand the improvement of operations management- Analyse quality management and improvement
  • 1. Statistical process control
  • 2. Quality management approaches (TQM, Six Sigma)
- Analyse operations improvement strategies
  • 1. Continuous improvement (Kaizen)
  • 2. Benchmarking techniques
  • 3. Lean operations and waste reduction
Understand the design of operations management systems- Analyse the design of processes and capacity
  • 1. Capacity planning strategies
  • 2. Process types and layouts
- Analyse the design of goods and services
  • 1. Product and service design considerations
  • 2. Design for sustainability and lifecycle
Understand planning and control in operations management- Analyse inventory planning and control
  • 1. Inventory models and systems
  • 2. Just-in-time and lean principles
- Analyse capacity planning and control
  • 1. Scheduling techniques
  • 2. Aggregate planning
- Analyse forecasting and demand management
  • 1. Demand management approaches
  • 2. Forecasting methods

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CIPS Operations Management Sample Questions (Q15-Q20):

NEW QUESTION # 15
The Balanced Scorecard is a performance management approach which looks at measuring four areas of a business. Of those listed below, which is not an area traditionally measured within the Scorecard?

Answer: D

Explanation:
Environment is not traditionally measured- the other missing criteria is learning and development. This is an approach developed by Kaplan and Norton and there's often at least one question in the exam on this. I recommend learning this as it does also come up in other modules at Level 5 too. For a rounded view of the Balanced Scorecard framework check out this YouTube video: https://www.youtube.com/watch?v=lGJ-25hikHA


NEW QUESTION # 16
What is the purpose of a quality circle?

Answer: B

Explanation:
A Quality Circle is a small group of employees who meet regularly to resolve problems in the workplace. This is from p.111


NEW QUESTION # 17
Total Quality Management is built on 8 founding principles. Which of the following do these include? Select THREE.

Answer: B,C,E

Explanation:
The other 5 principles are; customer focus, system integration, communication and continuous improvement


NEW QUESTION # 18
An Operations Manager is responsible for making many decisions. Which of the following would be a strategic decision made by an Operations Manager?

Answer: C

Explanation:
4 is the only strategic decision listed here. The other options are 'operations decisions' rather than 'strategic'. Strategic decisions influence the direction the company is going in and may have an effect on the long-term strategy of the company. Operational decisions are about ensuring everything runs smoothly and the Five Rights are achieved. This is from p.4-6 of the study guide.


NEW QUESTION # 19
What is the main purpose of Six-Sigma?

Answer: A

Explanation:
The primary purpose of six-sigma is to eliminate variation. It's a form of quality control used a lot in manufacturing. See p.136


NEW QUESTION # 20
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