ITIL-4-Specialist-High-velocity-IT최신업데이트버전덤프문제공부 & ITIL-4-Specialist-High-velocity-IT퍼펙트공부자료

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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:

Section	Objectives
High-velocity IT practices and techniques	- Automation and advanced technology 1. AI and machine learning support 2. Cloud computing and automation - Resilient and secure systems 1. Security by design 2. Risk management
Digital Product Lifecycle	- Design and development 1. DevOps integration 2. Agile and Lean delivery practices - Release and operations 1. Resilient operations 2. Continuous delivery and deployment
High-velocity IT Concepts	- High-velocity nature of digital enterprises 1. Digital transformation drivers 2. Digital organization characteristics - ITIL guiding principles in high-velocity environments 1. Focus on value 2. Start where you are 3. Progress iteratively with feedback
ITIL practices in high-velocity environments	- Service management practices 1. Change enablement 2. Incident management 3. Deployment management

>> ITIL-4-Specialist-High-velocity-IT최신 업데이트버전 덤프문제공부 <<

Peoplecert ITIL-4-Specialist-High-velocity-IT퍼펙트 공부자료 - ITIL-4-Specialist-High-velocity-IT최고품질 인증시험 대비자료

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최신 Peoplecert IT Infrastructure Library ITIL-4-Specialist-High-velocity-IT 무료샘플문제 (Q16-Q21):

질문 # 16
An organization with limited resources has a sales team that would like a new service to make it easier to manage customer information. There is also a finance team that wants to consolidate the organization's services to improve efficiency. One of the business units wants to introduce a new product line.
Which is the BEST way for the organization to manage this situation?

A. Hold separate meetings with each team to assess their needs
B. Use the capabilities of the 'portfolio management' practice to prioritize the initiatives in line with the organization's objectives
C. Focus on the initiative with the highest immediate financial return
D. Allocate resources equally to all teams to address their needs

정답：B

질문 # 17
An organization has recently made improvements to how users request new phones, track their arrival, and get help setting the phone up.
Which practice has been most affected by these improvements?

A. Change Enablement
B. Service Request Management
C. Incident Management
D. Asset Management

정답：B

질문 # 18
A customer usually has good control of a service provider in terms of achieving service levels, but often struggles to assess service value Which level of service relationship maturity does this situation describe?

A. Partnership
B. Cooperative relationship
C. Managed relationship
D. Basic relationship

정답：D

질문 # 19
An IT department in a large enterprise has been managing a service that is core to the enterprise's strategy and objectives. Recently, the quality of a service has been falling. Investigations have revealed that the service team works on resolving incidents, requests and problems, and also development, testing, and releasing new functionality. Due to the mixed workload, the team are unable to complete many tasks to the level of quality required.
Which approach would MOST LIKELY help in this situation?

A. Reduce the demand for new functionality so that the overall workload is at a level that the service team can manage without becoming overwhelmed
B. Outsource the incident, request and problem workload to a managed services provider, so that the service team can focus on developing new functionality quickly
C. Use forecasting techniques to model workload over time and ensure that the team has the right number of people with required skills to meet the workload
D. Adjust incident resolution and request fulfilment SLAs so that the customer service team has more time to resolve issues without breaking their formal commitments

정답：C

질문 # 20
A project team was under pressure to create a minimum viable product as part of a new online banking service. The functionality was tested but errors have occurred in the live environment and these might impact customer retention rates.
Which practice has activities to help protect the organization from these errors?

A. Deployment management
B. Problem management
C. Service continuity management
D. Business analysis

정답：B

설명：
In HVIT, organizations move quickly, but they must also learn rapidly from live failures and reduce the likelihood of recurrence. Problem management is the practice most directly concerned with identifying underlying causes of incidents and managing known errors and workarounds. That makes it the best answer when live errors are occurring and the organization needs protection from repeated impact.
Deployment management focuses on moving new or changed components into live environments, but it does not primarily address root cause analysis of recurring live issues. Business analysis helps clarify needs and requirements, which is useful earlier in the lifecycle, but not as the main control once live errors are already happening. Service continuity management is about preparedness for major disruptions and recovery scenarios, not routine or recurring product errors.
ITIL practice guidance describes problem management as reducing the likelihood and impact of incidents by identifying actual and potential causes and managing workarounds and known errors . That is why D is the best fit.
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질문 # 21
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ITIL-4-Specialist-High-velocity-IT퍼펙트 공부자료: https://www.itcertkr.com/ITIL-4-Specialist-High-velocity-IT_exam.html