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| Section | Weight | Objectives |
|---|---|---|
| Salesforce Mobile App and Lightning Experience | 6% | - Salesforce Mobile App Configuration - Navigation and UI Customization - Lightning Experience Features |
| User Setup | 8% | - User Licenses - Permission Sets - Delegated Authentication - Profile Configuration - User Creation and Management - Role Hierarchy |
| Workflow and Process Automation | 17% | - Flows (Screen Flows, Autolaunched Flows) - Workflow Actions (Email Alerts, Field Updates, Tasks, Outbound Messages) - Approval Processes - Workflow Rules - Process Builder |
| Service Cloud Applications | 10% | - Cases and Entitlements - Omni-Channel - Web-to-Case and Email-to-Case - Service Cloud Features - Service Contracts |
| Sales Cloud Applications | 10% | - Products, Price Books, and Quotes - Opportunity Management - Account and Contact Management - Sales Cloud Features - Forecasting |
| Data Management | 10% | - Data Loader - Duplicate Rules and Matching Rules - Data Quality Best Practices - Data Export - Data Import Wizard |
| Reports and Dashboards | 11% | - Joined Reports - Summary Reports and Matrix Reports - Report Types - Scheduling Reports - Dashboard Components - Report Builder |
| Activity Management and Chatter | 4% | - Tasks and Events - Chatter Best Practices - Chatter Groups and Feeds |
| Security and Access | 12% | - Field-Level Security - Object-Level Permissions - Salesforce Shield - Record Access (OWD, Sharing Rules) - Login Hours and IP Ranges |
| Standard and Custom Objects | 8% | - Roll-up Summary Fields - Standard Object Overview - Object Relationships (Lookup, Master-Detail) - Custom Object Creation |
| Organization Setup | 4% | - User Interface - Lightning Experience vs Classic - Currency Management - Fiscal Year - Company Information |
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NEW QUESTION # 123
Do Validation rules get enforced on the Lead Conversion?
Answer: B
Explanation:
Section: Volume D
NEW QUESTION # 124
Currently, when support reps at Ursa Major Solar close a case, they manually send an email notification to the customer. The support manager would like to automate this process, as too many reps are forgetting this step.
Which two settings should the administrator use to meet this request? (Choose 2)
Answer: A,D
Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
* Add the Notify Contact checkbox to the Close Case page layout; when selected, Salesforce sends a case closure email.
References:
Salesforce Help: Set Up Case Close Page Layouts (Notify Contact) - (Help) cases_fields_close_case_layout.
htm
Salesforce Help: Support Settings (Case Close Email Template) - (Help) support_settings.htm
NEW QUESTION # 125
All the following are Main Setup areas in Salesforce.com EXCEPT?
Answer: C
NEW QUESTION # 126
How many Custom Summary Formula Fields are allowed on a single Report?
Answer: A
Explanation:
Section: Volume E
NEW QUESTION # 127
Standard Fiscal Years are for companies that break down their fiscal years,quarters and weeks in to fiscal periods.
Answer: B
NEW QUESTION # 128
......
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