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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Objectives
Topic 1: Reporting and Analytics	- Service analytics 1. Operational reporting 2. Dashboards and KPIs
Topic 2: Service Request Management	- Customer interaction handling 1. Omnichannel support processes 2. Communication templates and notifications - Case and ticket handling 1. SLAs and escalation management 2. Creation, routing, and assignment rules
Topic 3: Oracle Fusion Service Overview	- Service Configuration Basics 1. Security roles and access control 2. Basic setup and administration - Core Service Architecture 1. Service request lifecycle management 2. Fusion Service data model and components
Topic 4: Knowledge Management	- Knowledge articles 1. Search and recommendation usage 2. Creation and lifecycle management
Topic 5: Field Service and Dispatch	- Field service operations 1. Scheduling and dispatch rules 2. Work order management
Topic 6: Integrations and Extensions	- Integration capabilities 1. Third-party system integration 2. REST APIs and integration flows

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q68-Q73):

NEW QUESTION # 68
When creating localized Digital Customer Service applications, in which order would you perform the following steps?
1. Update the English message as needed for your DCS application.
2. Export the English language message bundle.
3. Translate the English message bundle to all desired languages.
4. Import translated message bundles.

A. 1,2,3,4
B. 2,4,3,1
C. 1,3,2,4
D. 3,2,4,1

Answer: A

NEW QUESTION # 69
Digital Customer Service application configuration settings in json.cfg include which four options?

A. Default notification preferences
B. Default communication preferences
C. Default timezone
D. Default chat channel preferences
E. Service request links
F. Knowledge management article links
G. Knowledge management language locales
H. Product and category filtering

Answer: E,F,G,H

NEW QUESTION # 70
Which two statements are true regarding the Audit History tab of a Service Request?

A. It allows users to save searches for later reuse.
B. It is enabled by default.
C. It is exportable to Excel.
D. It is available only to authorized administrators.
E. It is searchable by date range, username, event type, event severity, and event duration.

Answer: A,B

NEW QUESTION # 71
You have been asked to manage the availability of Knowledge articles. The requirement is that agents, internal users, and external users should all have a way of accessing the articles.
Which three options achieve your customer's requirement?

A. Make them available externally to customers via My Digital Customer Service (DCS).
B. Make them available for users with the "Knowledge Analyst" and "Knowledge Manager" roles only.
C. Make them available to employees and agents via My Knowledge.
D. Make them available to external users by giving them access to the internal "My Knowledge" page.
E. Make them available internally to agents as part of the Service Request Knowledge Panel.

Answer: A,B,C

NEW QUESTION # 72
Select the correct procedure to enable the Audit History tab for Service Requests.

A. Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Application Composer.At the top of the page choose "Appearance".Under General, click "Enable" next to "Show Audit History" option.Save the configuration.
B. Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Security Console.Select the Search icon and search for "Service Request Audit History".In the Profile values section, select Yes in the Profile Values drop-down list.Save the configuration.
C. Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Setup and Maintenance.Select the "Service" tile from the list of products.Click "Setup" in the Administration section.In the Functional Areas section, select "Productivity Tools". Select the task "Manage Global Search Profile Options".Search for the profile option code for SR Audit.In the Profile Values section for the profile option code, select Yes in the Profile Values drop-down list.Save the configuration.
D. Sign in to Engagement Cloud as a user.From the navigation tool, select "Set Preferences".Under "Service" select "Configure Audit History".From the "Enable" tab, click "Yes" for the "Show Audit History" option.Select the "Fields" tab and add all desired fields to the "Displayed Fields" column.Select the "Filters" tab, choose an available field, add the desired filter, and add the filter to the "Active Filters" list.Save the configuration.

Answer: B

NEW QUESTION # 73
......

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