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Apple Apple-Device-Support Exam Overview:

Certification Vendor:Apple
Exam Name:Apple Device Support Exam
Exam Number:SUP-2025
Passing Score:75%
Available Languages:English
Exam Duration:120 minutes
Related Certifications:Apple Certified Support Professional
Certificate Validity Period:Not officially specified
Exam Price:$149 USD
Real Exam Qty:Approximately 80
Exam Format:Multiple Choice (Multiple Select), Multiple Choice (Single Select)
Sample Questions:Apple Apple-Device-Support Sample Questions
Exam Way:Online proctored exam through Pearson VUE.
Pre Condition:No formal prerequisites. Apple recommends hands-on experience supporting iPhone, iPad, and Mac devices and completing the free Apple Device Support training.
Official Syllabus URL:https://training.apple.com/certification

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Apple Apple-Device-Support Exam Syllabus Topics:

TopicDetails
Topic 1
  • Identifying Mac User Accounts: This section of the exam covers identifying and locating default folders for a local account on a Mac.
Topic 2
  • Managing Apps: This section of the exam covers describing improved Calendar permissions and troubleshooting unresponsive apps on iPhone, iPad, or Mac.
Topic 3
  • Protecting Data: This section of the exam covers bypassing the code on a managed device that has Activation Lock turned on. It also covers storing and accessing credentials such as passkeys and managed devices.
Topic 4
  • Managing Storage: This section of the exam covers managing data storage on Mac systems and optimizing storage on iPhones or iPads.
Topic 5
  • Troubleshooting Apple Devices: This section of the exam describes the console, disk utility, and describing activity monitor.
Topic 6
  • Describing Accessibility Features on Apple Devices: This section of the exam covers describing VoiceOver, Zoom, and Switch Control accessibility features.
Topic 7
  • Managing Apple Device Security: This section covers recognizing the differences between kernel and system extensions, recognizing how Apple protects macOS from malware, and explaining Gatekeeper technology and runtime protection in macOS.
Topic 8
  • Managing eSIMs and Cellular Data: This section of the exam covers setting up eSIM on iPhone and managing a transfer from a SIM to eSIM on iPhone.
Topic 9
  • iCloud and Continuity: This section of the exam covers describing iCloud and Continuity. It also covers defining the MDM manages Continuity settings and how to troubleshoot Continuity by using Wireless Diagnostics. It covers creating an iCloud backup for a managed iPhone or iPad.
Topic 10
  • Managing Device Networking: Connect iPhone, iPad, or Mac to a secure organization Wi-Fi network.

Apple Device Support Exam Sample Questions (Q138-Q143):

NEW QUESTION # 138
You want to protect your Mac from unwanted contacts from other computers.
Which action should you take to protect your Mac while it's connected to the internet?

Answer: A

Explanation:
This is the correct answer because turning on the firewall is the best way to protect your Mac from unwanted contacts from other computers when you are connected to the internet or a network. A firewall is a software or hardware system that blocks unauthorized access to your Mac by filtering the incoming and outgoing network traffic. The firewall can prevent hackers, malware, or other threats from accessing your Mac or stealing your data. You can also customize the firewall settings to allow or block specific apps and services from communicating through the firewall. To turn on the firewall on your Mac, you need to go to System Settings > Network > Firewall, and click the Turn On Firewall button. You can also click the Firewall Options button to see more settings and options. References: Block connections to your Mac with a firewall - Apple Support, A Practical Guide to Securing Your Mac | Reviews by Wirecutter


NEW QUESTION # 139
How should you schedule an email to send in Mail on iPhone?

Answer: B


NEW QUESTION # 140
A standard user installs a backup utility. When they're prompted to allow Full Disk Access, the setting is dimmed.
Why can ' t the user allow Full Disk Access?

Answer: B

Explanation:
Full Disk Access is a high-privilege macOS privacy permission that allows an app to access protected data across the Mac, including information belonging to other apps, Time Machine backups, and certain administrative settings. A standard user does not have the administrative authority required for this type of system-level change, so administrator authorization is required, making option B correct. The restriction is not based on whether the application has sandbox entitlements, and the utility does not first need to be launched by an administrator. Notarization also does not grant Full Disk Access; notarization verifies software integrity and checks for known malicious content, while Full Disk Access is a separate privacy permission. Apple exposes these controls under System Settings > Privacy & Security > Full Disk Access.


NEW QUESTION # 141
What should you do if an app on your iPhone stops responding?

Answer: A

Explanation:
If an app on your iPhone stops responding, closes unexpectedly, or won't open, one of the possible solutions is to force the app to close and reopen the app. This can help clear any temporary issues that may cause the app to malfunction. To force the app to close, you need to swipe up from the bottom of the screen until all running app cards appear, then swipe up on the app card to quit the app. To reopen the app, you need to tap the app icon on the Home Screen or in the App Library. The other options are not recommended as the first steps to troubleshoot an unresponsive app, as they may have unwanted consequences or not address the root cause of the problem.
* Deleting the app and redownloading it from the App Store may result in losing data that was stored in the app, and it may not fix the problem if the app is incompatible with your device or software version.
* Resetting all settings will erase all your customized settings, such as network, privacy, accessibility, and general preferences, and restore them to the default values. This may not fix the problem if the app is corrupted or has a bug.
* Restarting the device may help resolve some minor glitches, but it may not fix the problem if the app is conflicting with another app or service, or if the app needs an update. References:
* Apple Device Support Exam Prep Guide, page 9
* If an app on your iPhone or iPad stops responding, closes unexpectedly, or won't open


NEW QUESTION # 142
How many incorrect password attempts does a Managed Apple ID allow before you're locked out of the account?

Answer: B

Explanation:
A Managed Apple ID is a type of Apple ID that is created and managed by an organization, such as a school or a business. It allows users to access Apple services, such as iCloud, iTunes U, and Apple School Manager.
A Managed Apple ID has different password policies than a regular Apple ID. According to the Apple Business Manager User Guide, one of the password policies for a Managed Apple ID is that "after three incorrect attempts, the account is locked for one hour." This means that if a user enters the wrong password three times in a row, they will not be able to sign in with their Managed Apple ID for the next 60 minutes.
This policy is designed to prevent unauthorized access and protect the user's data and privacy. References: Use Managed Apple IDs in the Apple Business Manager User Guide


NEW QUESTION # 143
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