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SAP C_BCSCX_2502 Exam Syllabus Topics:

Topic	Details
Topic 1	Articulating Value and Business Outcomes: This subtopic evaluates the Consultant’s skill in communicating the overall value of the SAP Customer Experience portfolio. It includes the ability to demonstrate how the integrated solutions lead to stronger customer engagement and ultimately support the achievement of key business outcomes.
Topic 2	Understanding the SAP Customer Experience Portfolio: This subtopic assesses the Presales Consultant’s ability to grasp the structure and components of the SAP Customer Experience (CX) portfolio. It involves recognizing the key solution areas—commerce, customer data, marketing, sales, and service and understanding how they form a unified offering aimed at enhancing customer relationships.
Topic 3	Integration Across CX Solutions: This part focuses on how the various SAP CX solutions work together as an integrated system. It examines the Presales Consultant’s understanding of how integration among commerce, customer data, marketing, sales, and service solutions enhances consistency, efficiency, and personalization across customer interactions.

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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q15-Q20):

NEW QUESTION # 15
Which feature is available in SAP Commerce Cloud?

A. Case processing with registered products
B. Bounce management for new prospects
C. Product catalog
D. Management for intercompany sales processes

Answer: C

NEW QUESTION # 16
How does SAP Customer Experience support end-to-end processes?
Note: There are 3 correct answers to this question.

A. It provides seamless connectivity to teams with the correct information at the right time.
B. It enables organizations to deliver personalized customer engagement data.
C. It provides permanent awareness of customer expectations.
D. It enables processing of accounting data.
E. It provides permanent transparent and personalized data related to maintenance plants.

Answer: A,B,C

NEW QUESTION # 17
How does SAP Service Cloud version 2 help organizations achieve their customer experience targets?

A. By executing marketing campaigns for product service
B. By focusing on back-end service operations
C. By providing a dedicated self-service experience as a forecast
D. By connecting and delivering data from the value chain and process flow

Answer: D

NEW QUESTION # 18
Your customer wants to sell their products and services through the internet.
Which application would you recommend?

A. SAP Business Technology Platform
B. SAP Sales Cloud Version 2
C. SAP Commerce Cloud
D. SAP Service Cloud Version 2

Answer: C

NEW QUESTION # 19
Which of the following are steps in the a typical Lead to Cash journey?
Note: There are 3 correct answers to this question.

A. Lead to Opportunity
B. Hire to Retire
C. Source to Pay
D. Opportunity to Quote
E. Quote to Order

Answer: A,D,E

NEW QUESTION # 20
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