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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Weight	Objectives
Fusion Service Overview and Setup	15%	- Functional Setup Manager (FSM) usage - Service configuration basics - Security model, roles and access control
Omnichannel Communications	15%	- Email, chat and CTI configuration - Work routing and queue setup - Media toolbar and agent notifications
Service Request Management	25%	- SR creation, lifecycle and processing - SR categories, assignment rules and routing - Service catalog and entitlements - Milestones and action plans
Customization, Productivity and Analytics	10%	- SmartText, hotkeys and audit features - Application Composer and extensions - OTBI reporting and integration basics
Digital Customer Service (DCS)	20%	- DCS architecture and deployment - Themes, templates and page customization - Authentication, profiles and security
Knowledge Management	15%	- Knowledge base setup and configuration - Article management and access

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q43-Q48):

NEW QUESTION # 43
Which two options are true about reporting on milestones?

A. Milestone reporting is performed via the CRM Service Request Real-Time subject area.
B. Administrator-defined milestone data is not included in Analytics.
C. No standard reports on milestones are provided.
D. An as-delivered SLA Infolet shows near-overdue and overdue milestones.

Answer: B,D

NEW QUESTION # 44
Immediately after your production deployment of Engagement Cloud your users report that the media toolbar is not being displayed.
Which are two reasons for this behavior?

A. You entered a toolbar height that is not more than 70 pixels.
B. You have not enabled the Computer Telephony Integration (CTI) service.
C. The signed-in user does not have the appropriate access privileges to a toolbar.
D. You did not enable the vertical toolbar which is required, while the horizontal is optional.
E. The only toolbar enabled is the default one, and you must configure at least two.

Answer: B,D

NEW QUESTION # 45
Identify three considerations before starting the configuration of assignment rules to service requests.

A. the attributes of service requests to use as criteria for your rule assignments
B. the attributes of queues to use as criteria for your rule assignments
C. the candidates of service requests to use as criteria for your rule assignments
D. the candidates of queues to use as criteria for your rule assignments
E. the rule sets you want to create and the rules to include in each rule set

Answer: C,D,E

NEW QUESTION # 46
A service agent can create tasks from different system areas.
Identify three modules where a service agent can create and associate tasks.

A. Service requests
B. Contacts
C. Social network
D. Sales opportunities
E. Notes

Answer: A,C,D

NEW QUESTION # 47
Your client has already established a product catalog of sales products and now wants to include service products to categorize service requests. You suggest the creation of a new catalog.
What are two advantages of creating a new service catalog instead of using an existing one?

A. allows the display of a product hierarchy specifically for service purposes
B. requires less work and effort
C. allows you to use the same product hierarchy as sales
D. allows use of a simpler hierarchy

Answer: B,C

NEW QUESTION # 48
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