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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Configuration and Customization | 10% | - Configuring Lightning pages and apps for optimal UX - Understanding declarative customization options for UX |
| Topic 2: Information Architecture | 12% | - Creating effective labeling and categorization systems - Designing site maps and navigation structures |
| Topic 3: Discovery | 13% | - Identifying customer experience objectives and goals - Analyzing existing user experiences and identifying gaps - Determining business needs and user needs |
| Topic 4: Interaction Design | 14% | - Defining user flows and interactions - Designing effective page layouts - Creating wireframes and prototypes |
| Topic 5: Visual Design | 11% | - Designing responsive and mobile-friendly interfaces - Applying Salesforce Lightning Design System (SLDS) |
| Topic 6: UX Fundamentals | 16% | - Describing the user-centered design process - Understanding accessibility standards and guidelines - Identifying user interface design principles |
| Topic 7: Salesforce Lightning Design System | 13% | - Identifying the purpose and resources of SLDS - Applying SLDS components and patterns |
| Topic 8: Testing | 11% | - Analyzing testing results and making recommendations - Planning and conducting usability testing |
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NEW QUESTION # 138
A UX Designer wants to remotely collect feedback from hundreds of users on tasks or activities that do not require much imagination or emotion. Which testing approach should be used?
Answer: C
Explanation:
The correct answer is A. Online surveys, as stated in the uploaded study guide. The decisive factors are scale, remote participation, and the relatively straightforward nature of the information being collected. Online surveys can efficiently gather structured feedback from hundreds or thousands of participants without requiring a researcher to observe every session. They are especially effective when questions concern relatively concrete behaviors, preferences, experiences, or task-related feedback that can be expressed through predetermined choices, ratings, or concise responses. A usability study is more appropriate when the designer needs to observe users completing tasks and understand where participants encounter confusion, friction, errors, or navigation difficulties. It produces richer behavioral evidence but generally requires substantially more research effort. A/B testing compares two or more variations of an experience against a measurable behavioral outcome. It answers questions such as which version generates more clicks or successful conversions; it is not primarily a general-purpose feedback collection technique. Because the scenario specifically requires feedback from hundreds of remote users and does not demand substantial emotional exploration or imaginative discussion, a scalable quantitative or structured method is appropriate. Online surveys therefore provide the strongest balance between reach, speed, consistency, and research effort.
Study Guide reference/topics: Online surveys, remote research, research scale, usability methods, Testing.
NEW QUESTION # 139
Cloud kicks has identified that its users are having difficulty figuring out where to look on a web page due to the number of design elements.
Which threeconsiderations should be made to improve the visual hierarchy of the page?
Choose 3 answers
Answer: B,D,E
Explanation:
The three considerations that should be made to improve the visual hierarchy of the page are:
Grouping proximity and common regions. This principle states that elements that are close together or share a common boundary are perceived as belonging to the same group. This helps to create a sense of order and organization on the page and reduce the visual clutter.
Scale using relative size to signal importance. This principle states that elements that are larger are perceived as more important or prominent than elements that are smaller. This helps to create a contrast and focus on the page and guide the user's attention to the most relevant information.
Color and contrast, saturation between the elements. This principle states that elements that have different colors or contrast levels are perceived as distinct or separate from each other. This helps to create a variety and interest on the page and highlight the differences or similarities between the elements.
NEW QUESTION # 140
Cloud Kicks (CK) has hired a UX Designer to help with the design of its Experience Cloud site. CK wants to understand the structure and layout of the navigation menu.
Which activity should the designer use while card sorting?
Answer: A
Explanation:
Card sorting is a UX research method used to discover how people understand and categorize information. In a card sort, participants group ideas or information written on cards into different categories in a way that makes sense to them. The designer can use virtual cards, pieces of paper, or an online card sorting tool. Card sorting can help the designer to:
Assess the information architecture (IA) of a website or homepage
Learn how people understand different concepts or ideas, and how they feel about them Understand where users expect certain content to be found Get inspiration for labeling and grouping content or ideas In this case, the designer wants to understand the structure and layout of the navigation menu for the Experience Cloud site. The designer can use card sorting to learn how users would group and label the pages or features of the site, and what categories or subcategories they would expect to see in the navigation menu. This can help the designer to create a user-friendly and intuitive IA that matches the users' mental models and expectations.
To conduct a card sorting activity, the designer should:
Define the goal and scope of the card sort
Choose the type of card sort (open, closed, or hybrid)
Choose the format of the card sort (moderated or unmoderated)
Select the cards and categories to use
Recruit and screen the participants
Run the card sort sessions
Analyze and interpret the results
Apply the findings to the design
The correct answer is B, have users sort the cards based on similar categories or groups. This is the main task of a card sorting activity, where users are asked to group the cards (representing the pages or features of the site) into categories or groups that make sense to them. The designer can then analyze the results to see how users organize and label the information, and use that to inform the design of the navigation menu.
NEW QUESTION # 141
A group of sales users needs to be guided step by step through a new process using Floating or Decked Prompts.
Their administrative teamwants to the ability to see the adoption of this assistance via Reports and Dashboards.
Answer: B
Explanation:
The best option for guiding sales users through a new process using floating or docked prompts is to use the Walkthrough App from AppExchange. This app allows admins to create and manage in-app guidance walkthroughs using clicks, not code. Walkthroughs are interactive tutorials that guide users through a series of steps on a Lightning page. Users can see the prompts, click the action buttons, and follow the instructions to complete the process. Admins can also track the engagement and completion of the walkthroughs using reports and dashboards.The Walkthrough App is compatible with the standard in-app guidance feature, and does not require a subscription to myTrailhead1.
The other options are not suitable for this scenario because:
In-App Guidance Prompts using myTrailhead: This option requires a subscription to myTrailhead, which is a customizable learning platform that allows admins to create their own content and branding. In-app guidance prompts are one of the features of myTrailhead, but they are not the same as walkthroughs. Prompts are single-step messages that appear on a Lightning page, while walkthroughs are multi-step tutorials that guide users through a process.Prompts can be used to provide tips, announcements, or links, but they cannot show users how to perform a task234.
Custom build using Salesforce Flow: This option requires coding and development skills, which may not be available or feasible for the admin team. Salesforce Flow is a tool that allows admins to automate processes and tasks using clicks or code. Flows can be triggered by various events, such as buttons, actions, schedules, or record changes. Flows can also display screens to users, which can contain fields, text, images, or components. However, screens are not the same as prompts or walkthroughs. Screens are part of a flow logic, and they require user input to proceed to the next step.Screens cannot be customized to appear as floating or docked prompts, and they cannot guide users through a Lightning page56.
Basic In-App Guidance Prompts: This option does not require a subscription to myTrailhead, but it also does not provide the functionality of walkthroughs. Basic in-app guidance prompts are the same as the ones mentioned in the first option, but without the customization and branding of myTrailhead. Basic prompts can be created and managed using clicks, not code, and they can be filtered by profiles and permissions.However, basic prompts are still single-step messages that appear on a Lightning page, and they cannot show users how to perform a task23.
1: [In-App Guidance Walkthroughs: Getting Started for Sales Users]
2: [In-App Guidance Dashboard: Walkthrough Engagement]
3: [In-App Guidance in Lightning Experience]
4: [Salesforce Flow | Salesforce Developer Center]
5: [Salesforce Flow Workflow Automation Tools - Salesforce.com]
6: [The Complete Guide to Salesforce Flow | Salesforce Ben]
7: [Trailhead | The fun way to learn]
8: [Editions & Pricing - myTrailhead- Salesforce]
9: [Salesforce introduces myTrailhead, a personal learning platform ...]
10: [Trailhead | The fun way to learn Salesforce]
11: [Getting Started with myTrailhead - Salesforce]
NEW QUESTION # 142
Which is not a requirement in design principle?
Answer: B
Explanation:
The uploaded study guide gives B. Tangible as the correct answer. The question wording and capitalization are preserved from the source.
Within the accessibility-oriented terminology used elsewhere in the guide, Robust and Perceivable are recognized accessibility principles. "Tangible" is not presented as part of that principle set, so it is the item that does not belong.
Perceivable concerns ensuring that information and interface content can be presented in ways users can perceive. Earlier material in the same guide links perceivability to providing content in formats that can be transformed or accessed in different ways.
Robust also appears in the guide's WCAG-focused material, where it is listed alongside Understandable and Operable.
Option B, Tangible, therefore differs from the terminology used by the guide for digital-accessibility design requirements.
This item is written very briefly in the source, so its intended distinction is best understood by comparing the terminology against the accessibility principles established elsewhere in the same question bank rather than expanding it into a different framework.
For this supplied study guide, the keyed answer is unambiguously B.
Study Guide reference/topics: Accessibility principles, Robust, Perceivable, UX Fundamentals.
NEW QUESTION # 143
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