Salesforce AI-201 Exam Questions - Updated Frequently

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Salesforce AI-201 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Governance & Observability10%- AI governance
  • 1. Trust layer and compliance concepts
    • 2. Monitoring agent behavior
      Topic 2: Testing, Deployment & Lifecycle15%- Agent lifecycle management
      • 1. Sandbox to production deployment
        • 2. Testing and validation strategies
          Topic 3: AI Agents35%- Agent setup and orchestration
          • 1. Standard and custom topics
            • 2. Standard and custom agent actions
              - Agent behavior configuration
              • 1. Filters and variables for deterministic behavior
                • 2. Agent reasoning engine concepts
                  Topic 4: Data Cloud & Grounding20%- Data integration for AI agents
                  • 1. Connecting external data sources
                    • 2. Using Data Cloud for retrieval augmentation
                      Topic 5: Prompt Engineering20%- Grounding techniques
                      • 1. Best practices for prompt design
                        • 2. Data grounding for reducing hallucinations
                          - Prompt Builder usage
                          • 1. Prompt templates and configuration
                            • 2. Field generation and flex templates

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                              Salesforce Certified Agentforce Specialist Sample Questions (Q202-Q207):

                              NEW QUESTION # 202
                              An Agentforce created a custom Agent action, but it is not being picked up by the planner service in the correct order. Which adjustment should the Al Specialist make in the custom Agent action instructions for the planner service to work as expected?

                              Answer: C

                              Explanation:
                              When a custom Agent action is not being prioritized correctly by the planner service, the root cause is often missing or improperly defined action dependencies. The planner service determines the execution order of actions based on dependencies defined in the action instructions. To resolve this, the Agentforce Specialist must explicitly specify dependent actions using their API names in the custom action's configuration. This ensures the planner understands the sequence in which actions must be executed to meet business logic requirements.
                              Salesforce documentation highlights that dependencies are critical for orchestrating workflows in Einstein Bots and Agentforce. For example, if Action B requires data from Action A, Action A's API name must be listed as a dependency in Action B's instructions. The Einstein Bot Developer Guide states that failing to define dependencies can lead to race conditions or incorrect execution order.


                              NEW QUESTION # 203
                              How does Agentforce select the correct action to resolve a user's request?

                              Answer: C

                              Explanation:
                              In the AgentForce Architecture and Reasoning Engine Overview, Salesforce explains that the large language model (LLM) drives topic and action selection. The documentation states:
                              "AgentForce uses an LLM to interpret user intent, map it to existing topics, and trigger the appropriate action when available. If no matching topic or action is found, the LLM attempts to generate a direct response using its available context."


                              NEW QUESTION # 204
                              An Agentforce is creating a custom action in Agent. Which option is available for the Agentforce Specialist to choose for the custom copilot action?

                              Answer: B

                              Explanation:
                              When creating a custom action in Agent, one of the available options is to use Flows. Flows are a powerful automation tool in Salesforce, allowing the Agentforce Specialist to define custom logic and actions within the Copilot system. This makes it easy to extend Copilot's functionality without needing custom code.
                              While Apex triggers and SOQL are important Salesforce tools, Flows are the recommended method for creating custom actions within Agent because they are declarative and highly adaptable.


                              NEW QUESTION # 205
                              Universal Containers has a new AI project. What should An Agentforce consider when adding a related list on the Account object to be used in the prompt template?

                              Answer: B

                              Explanation:
                              Universal Containers (UC) wants to include details from a related list on the Account object in a prompt template. This is typically done via Prompt Builder in Salesforce's generative AI setup.
                              Prompt Builder Behavior
                              Selecting a Related List: Within Prompt Builder, you can navigate to the object (Account) and choose which related list (e.g., Contacts, Opportunities) you want to reference.
                              Field Picker: Once a related list is chosen, Prompt Builder provides a field picker interface, allowing you to select specific fields from that related list. These fields then become available for merge fields or dynamic insertion within your prompt.


                              NEW QUESTION # 206
                              Universal Containers needs its sales reps to be able to only execute prompt templates. What should the company use to achieve this requirement?

                              Answer: C

                              Explanation:
                              Salesforce Agentforce leverages Prompt Builder, a powerful tool that allows administrators to create and manage prompt templates, which are reusable frameworks for generating AI-driven responses. These templates can be invoked by users to perform specific tasks, such as generating sales emails or summarizing records, based on predefined instructions and grounded data. In this scenario, Universal Containers wants its sales reps to have the ability to only execute these prompt templates, meaning they should be able to run them but not create, edit, or manage them.


                              NEW QUESTION # 207
                              ......

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