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SAP C-BCSCX-2502 Exam Syllabus Topics:

Topic	Details
Topic 1	Understanding the SAP Customer Experience Portfolio: This subtopic assesses the Presales Consultant’s ability to grasp the structure and components of the SAP Customer Experience (CX) portfolio. It involves recognizing the key solution areas—commerce, customer data, marketing, sales, and service and understanding how they form a unified offering aimed at enhancing customer relationships.
Topic 2	Integration Across CX Solutions: This part focuses on how the various SAP CX solutions work together as an integrated system. It examines the Presales Consultant’s understanding of how integration among commerce, customer data, marketing, sales, and service solutions enhances consistency, efficiency, and personalization across customer interactions.
Topic 3	Articulating Value and Business Outcomes: This subtopic evaluates the Consultant’s skill in communicating the overall value of the SAP Customer Experience portfolio. It includes the ability to demonstrate how the integrated solutions lead to stronger customer engagement and ultimately support the achievement of key business outcomes.

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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q23-Q28):

NEW QUESTION # 23
Which of the following are solution capabilities of SAP Emarsys?
Note: There are 3 correct answers to this question.

A. Advanced Segmentation
B. Processing Leads and Opportunities
C. Web Page Creation and Generation
D. Smart Analytics
E. Automation Programs

Answer: A,D,E

NEW QUESTION # 24
Which of the following are capabilities of SAP Sales Cloud Version 2?
Note: There are 3 correct answers to this question.

A. Forecasting and Pipeline Management
B. Intelligent Lead Score
C. Agent Desktop
D. Case Management
E. Guided Selling

Answer: A,B,E

NEW QUESTION # 25
Which part of SAP BTP can be positioned with SAP Customer Experience when customers want to combine data from many sources and build models?

A. SAP Datasphere
B. SAP Business Al
C. SAP Workzone
D. SAP Customer Data Cloud

Answer: A

NEW QUESTION # 26
Which SAP solutions help to drive profitable growth by pairing SAP Customer Experience and SAP Business Technology Platform?
Note: There are 3 correct answers to this question.

A. SAP Successfactors
B. SAP Cloud ALM
C. SAP Analytics Cloud
D. SAP Customer Data Cloud

Answer: B,C,D

NEW QUESTION # 27
What are some of the benefits of an integration between SAP Customer Experience and SAP ERP?
Note: There are 3 correct answers to this question

A. Integration is GDPR compliant
B. Integration between SAP CX and SAP ERP is out-of-the-box
C. Integration caters for error handling and monitoring
D. Integration monitoring needs to be centralized
E. Integration value mapping needs to be maintained

Answer: B,C,E

NEW QUESTION # 28
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