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Salesforce Slack-Admn-201 Exam Syllabus Topics:

Section	Objectives
Topic 1: Workspace Administration	- User provisioning and identity management - Slack workspace setup and configuration
Topic 2: Troubleshooting and Support	- Admin tools and diagnostic capabilities - Common workspace issues resolution
Topic 3: Security and Compliance	- Authentication and access controls - Data retention and compliance settings
Topic 4: Integrations and App Management	- Slack app installation and management - Salesforce and third-party integrations
Topic 5: Channel and Collaboration Management	- Messaging and collaboration features - Channel structure and governance

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Salesforce Certified Slack Administrator Sample Questions (Q45-Q50):

NEW QUESTION # 45
Your organization recently purchased the Slack Pro plan.
As the IT lead, you're responsible for setting up single sign-on (SSO).
Which provider is required for the Pro plan?
(Select the best answer.)

A. Azure SAML
B. G Suite Auth
C. Okta
D. Auth0

Answer: B

Explanation:
Slack Pro plan documentation states:
"Slack's Pro plan supports Google Workspace (formerly G Suite) authentication for single sign-on without needing a third-party SAML provider." Azure SAML, Auth0, and Okta are typically used with the Business+ and Enterprise Grid plans where SAML SSO is needed.
(Reference: Slack Administration Study Guide - Authentication and SSO by Plan)

NEW QUESTION # 46
You're an Org Admin for a global organization operating in multiple time zones. In your org-wide #help-slack channel, members report they are receiving notifications outside of their working hours from other members operating in different time zones. In addition to recommending Do Not Disturb (DND) preferences, how can you help promote a digital HQ at your organization and ensure that members are receiving notifications only during working hours?
(Select the best answer.)

A. Enable members to view a recipient's local time within their profile before sending a message.
B. Enable members to set their profile status to Away whenever they are not online.
C. Enable members to use the Scheduled Send feature so that messages can be sent during shared working hours.
D. Enable members to set reminders for themselves to send the message during shared working hours.

Answer: C

Explanation:
Slack recommends using the Scheduled Send feature to respect teammates' working hours:
"The Scheduled Send feature allows members to compose a message now and schedule it to be delivered during the recipient's preferred working hours." While viewing someone's local time (C) is helpful, Scheduled Send (B) directly solves the problem by deferring the notification appropriately. Setting reminders (D) or Away statuses (A) do not proactively delay messages.
(Reference: Slack Administration Study Guide - Respecting Work-Life Balance in Global Teams)
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NEW QUESTION # 47
Brian, an HR manager, discovers an inappropriate custom emoji, and submits a request to Shonda, the Workspace Admin, to delete it.
How should Shonda address this request?

A. Direct Brian to the "Customize Slack" page, where he can delete or replace the inappropriate emoji.
B. Navigate to the "Customize Slack" page, where Shonda can remove the custom emoji.
C. Navigate to the "Customize Slack" page and disable the addition of custom emoji, which will also remove existing custom emoji.
D. Inform Brian that you cannot delete an existing emoji, but can replace it with a more appropriate emoji.

Answer: B

Explanation:
Workspace Owners and Admins can:
"Remove any custom emoji via the 'Customize Slack' page, ensuring that inappropriate or unwanted emoji are promptly deleted." Option A disables all custom emoji creation but doesn't address removing a specific emoji. Option B incorrectly suggests Brian (a non-admin) can delete it. Option D is incorrect - deletion is fully possible for Admins.
(Reference: Slack Administration Study Guide - Managing Custom Emoji and Content Moderation)

NEW QUESTION # 48
You're a Workspace Owner and you just launched Slack across your entire organization.
You notice that most communication is happening in DMs instead of public channels.
Which two actions should you take to promote the usage of channels?
(Select the TWO best answers.)

A. Create default channels, so that employees have more options in the channels they can use for collaboration.
B. Publish a Slack Etiquette guide that includes a rule of defaulting to using channels.
C. Turn off the ability for users to create channels, so they can collaborate only in the existing channels.
D. Send a company-wide email asking members to use Slack channels for collaboration.
E. Ask your Slack Champions to model the behavior, and encourage others to post in channels.

Answer: B,E

Explanation:
Slack best practices for culture change recommend:
"Publishing a Slack Etiquette guide that promotes channel-first communication and encouraging Slack Champions to model this behavior help shift cultural habits effectively." Simply emailing (C) is passive and less effective. Turning off channel creation (A) stifles collaboration.
Default channels (E) help onboarding, but not necessarily behavior change after adoption.
(Reference: Slack Administration Study Guide - Change Management Best Practices)
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NEW QUESTION # 49
In which scenario would the Clips feature be the most useful to support asynchronous work?
(Select the best answer.)

A. A manager is actively brainstorming with the leadership team on new department initiatives.
B. A service representative is troubleshooting a time-sensitive issue in channel with their tier support team.
C. A manager schedules time to thoroughly review a product release with their team.
D. A project manager is showing their work to the rest of their project team and asking for feedback before the end of the week.

Answer: D

Explanation:
Slack Clips are designed for:
"Recording and sharing video, voice, and screen recordings asynchronously to allow teams to consume and respond on their own schedule." A project manager sharing updates for review (B) is a perfect use case. Time-sensitive troubleshooting (A) and active brainstorming (D) are better suited for synchronous tools like Huddles. Scheduling reviews (C) suggests a live meeting rather than asynchronous communication.
(Reference: Slack Administration Study Guide - Using Clips for Asynchronous Collaboration)
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NEW QUESTION # 50
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