Quiz Genesys - GCX-AI-GPE–Efficient Associate Level Exam

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Genesys GCX-AI-GPE Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Predictive Routing (GPR) Implementation40%- Performance monitoring and reporting
- Testing, validation, and deployment
- Getting started and prerequisites
- Data preparation and model training
- Configuration and setup of GPR
Topic 2: Predictive Engagement (GPE) Implementation45%- Setup and configuration basics
- Agent experience and real-time insights
- Defining customer segments and engagement strategies
- Creating and managing action maps
- Optimization and continuous improvement
Topic 3: AI Fundamentals in Genesys Cloud CX15%- AI architecture and integration within Genesys Cloud CX
- Overview of Predictive Engagement (GPE) and Predictive Routing (GPR)
- Core AI concepts for customer engagement

>> GCX-AI-GPE Associate Level Exam <<

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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions (Q73-Q78):

NEW QUESTION # 73
Which prerequisite must be met before launching a GPR benefit assessment in Genesys Cloud CX?
Response:

Answer: B


NEW QUESTION # 74
Which two types of interaction data are shown to agents in the Journey Panel?
(Choose two)
Response:

Answer: A


NEW QUESTION # 75
Which of the following is an example of a supported customer journey channel in Predictive Engagement?
Response:

Answer: D


NEW QUESTION # 76
What is the purpose of visitor attributes in GPE?
Response:

Answer: C


NEW QUESTION # 77
Which are AI-related capabilities used in Genesys Predictive Routing?
(Choose two)
Response:

Answer: A,C


NEW QUESTION # 78
......

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