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ServiceNow CIS-HR (Certified Implementation Specialist-Human Resources) Exam is a certification program that is designed for professionals who wish to demonstrate their expertise in implementing and managing ServiceNow Human Resources solutions. Certified Implementation Specialist-Human Resources certification validates the knowledge and skills required to configure, administer, and maintain the ServiceNow HR application. CIS-HR Exam is intended for individuals who have experience working in HR departments and are familiar with HR processes, policies, and procedures.

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ServiceNow's Certified Implementation Specialist-Human Resources (CIS-HR) certification exam is designed for individuals who specialize in human resources and are seeking to validate their knowledge and skills in ServiceNow's HR Service Delivery application. Certified Implementation Specialist-Human Resources certification is ideal for HR professionals, ServiceNow administrators, and implementation specialists who want to demonstrate their expertise in ServiceNow's HR modules.

ServiceNow CIS-HR (Certified Implementation Specialist-Human Resources) certification exam is designed for individuals who want to demonstrate their expertise in implementing and managing human resources solutions using the ServiceNow platform. Certified Implementation Specialist-Human Resources certification exam covers a wide range of topics, including HR service delivery, HR case management, HR knowledge management, HR onboarding, HR service catalog, HR service portal, HR reporting and analytics, and HR integrations.

ServiceNow Certified Implementation Specialist-Human Resources Sample Questions (Q18-Q23):

NEW QUESTION # 18
What do Client Roles define?

A. Access for new hires, employees, alumni, contingent, and contract workers.
B. Roles that come into force if user uses a browser client.
C. Groups for the customer ' s clients.
D. Named roles (eg VP of Operations, SVP Sales) for a customer's clients.

Answer: A

Explanation:
Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources
/concept/c_ClientRoles.html

NEW QUESTION # 19
What determines if a user can view a Knowledge article?

A. ACL Rules
B. Can/Cannot Contribute User Criteria
C. HR Criteria
D. Can/Cannot Read User Criteria

Answer: D

Explanation:
Explanation
Explanation/Reference: https://docs.servicenow.com/bundle/newyork-servicenow-platform/page/product/knowledge- management/task/t_SelectUCArticle.html

NEW QUESTION # 20
In the HR Guided Setup Module, the Configuration View displays which of the following for a Category?
(Choose three.)

A. Properties
B. Forms
C. Gauges
D. Dashboards
E. Overviews
F. Lists

Answer: A,B,F

NEW QUESTION # 21
How can an HR Administrator or Content writer limit which employees will see content on the Employee Service Center?

A. All employees will see the same information
B. Using User Criteria
C. Client roles automatically limit what is visible to employees
D. Using HR Criteria

Answer: B

NEW QUESTION # 22
Which plugin allows agent tasking only within the HR department?

A. Human Resources Scoped App: Lifecycle Events [com.sn_hr_lifecycle_events]
B. Human Resources Scoped App: Employee Relations
C. Human Resources Scoped App: Lifecycle Events for Enterprise [com.sn_hr_lifecycle_ent]
D. Human Resources Scoped App: Integrations [com.sn_hr_integrations]

Answer: B

Explanation:
The Human Resources Scoped App: Employee Relations plugin is specifically designed to handle the most sensitive HR cases, such as disciplinary actions or grievances, which require even stricter access controls than standard HR cases. This plugin ensures that agent tasking and case visibility are strictly limited to a subset of the HR department-typically an Employee Relations specialized team. While general HR agents might have access to standard Payroll or Benefits cases, the Employee Relations scope uses unique tables and security configurations to " wall off " these cases. This prevents even regular HR personnel from viewing confidential investigation details, thereby protecting the company from legal liability and ensuring the highest level of privacy for employees involved in sensitive workplace matters.

NEW QUESTION # 23
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