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Salesforce ED-Con-101 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Domain Expertise18%- Education Cloud capabilities and use cases
- Recruitment, admissions, student experience, advancement, alumni relations
- Education industry processes and needs
Topic 2: Analytics and Reporting7%- Reports, dashboards, and analytics for education
- Leverage Salesforce reporting features
Topic 3: Education Data Architecture (EDA)22%- Relationships, data integrity, extending EDA
- EDA data model, standard and custom objects
- Data migration and integration considerations
Topic 4: Integration and Data Management16%- Data quality, deduplication, governance
- Integration methods and tools
- External systems and third-party apps
Topic 5: Solution Design19%- Account and contact models for education
- Security, sharing, and access design
- Design scalable, maintainable solutions
Topic 6: Implementation Strategies and Best Practices18%- Project lifecycle: plan, gather requirements, design, build, test, deploy, optimize
- Change management and adoption
- Configuration vs customization

>> ED-Con-101対応問題集 <<

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Salesforce Certified Education Cloud Consultant 認定 ED-Con-101 試験問題 (Q77-Q82):

質問 # 77
A university is implementing a student community and rolling it out to 20,000 students. The IT manager is concerned about the large increase in users accessing the system at any one time.
Which step should the consultant recommend?

正解:C

解説:
When a university is rolling out a student community to a large number of users, it is essential to ensure that the system can handle the increased load. Salesforce has governor limits that regulate the usage of resources to ensure the platform's stability and performance. The consultant should recommend identifying areas that may impact these governor limits, such as data storage, API calls, and processing limits. By understanding and planning for these limits, the university can optimize its implementation and avoid potential issues.
Reference:
Salesforce Governor Limits
Best Practices for Managing Governor Limits


質問 # 78
The Advancement office wants to replace its legacy system with Salesforce and has hired a consultant to help build a CRM strategy.
Which recommendation should the consultant make to meet this requirement?

正解:B

解説:
A CRM strategy is a plan that outlines how an organization will use Salesforce to achieve its goals and objectives. A consultant should recommend prioritizing the organization's initiatives as part of the CRM strategy, as this will help align the Salesforce solution with the most important and urgent needs of the Advancement office, such as fundraising, donor engagement, alumni relations, etc. Prioritizing the initiatives will also help define the scope, timeline, and budget of the project, as well as the key stakeholders, success metrics, and risks involved2. Implementing Nonprofit Success Pack (NPSP) is a possible solution option, but not a recommendation for the CRM strategy. Starting solution design during a discovery session is a project management best practice, but not a recommendation for the CRM strategy.


質問 # 79
A college is interested in best practice and tips on Salesforce date foverance.
Which resource should the consultant recommend?

正解:B

解説:
The Trailblazer Community is a resource that the consultant can recommend for best practices and tips on Salesforce data governance. The Trailblazer Community is an online platform where customers can connect with other Salesforce users, experts, and partners, and share their knowledge and experience. The Trailblazer Community also provides access to groups, events, blogs, webinars, and resources related to various topics, including data governance. The IdeaExchange, the Partner Community, and the AppExchange are not resources that provide best practices and tips on Salesforce data governance. Reference:
https://trailblazer.salesforce.com/
https://trailhead.salesforce.com/en/content/learn/modules/trailblazer_community_basics


質問 # 80
A university's marketing department works on email campaigns for advancement. It wants to measure campaign effectiveness, return on investment, and Opportunity conversion using standard Salesforce functionality.
What should the consultant recommend to meet this requirement?

正解:C

解説:
Campaign influence is a feature that the consultant can recommend to measure campaign effectiveness, return on investment, and Opportunity conversion using standard Salesforce functionality. Campaign influence allows the marketing department to track how multiple campaigns have influenced an Opportunity, and assign a percentage of credit to each campaign. Campaign influence also provides reports and dashboards that show the impact of campaigns on revenue and pipeline. Campaign member, parent campaigns, and campaign hierarchy are not features that can measure campaign effectiveness, return on investment, and Opportunity conversion. Reference:
https://help.salesforce.com/s/articleView?id=sf.campaigns_influence.htm&type=5
https://trailhead.salesforce.com/en/content/learn/modules/campaign-basics/campaign-basics-influence


質問 # 81
An institution's office of Career service wants to solution that allows student to schedule appointments with nay available counselor directly from a portal.
On which object is the availability configured?

正解:A

解説:
Configuring Availability for Appointments:
The Benefit Schedule object is used in Education Cloud to manage availability for scheduling appointments.
This allows the institution to set up availability slots that students can book directly through a portal.
Setting Up Benefit Schedule:
Navigate to Setup: Go to the Salesforce Setup menu.
Create Benefit Schedules: Define the availability slots for counselors by creating Benefit Schedules.
Assign Benefit Schedules: Link these schedules to the respective counselors.
Integration with Portals:
Ensure that the portal used by students is configured to display available slots from the Benefit Schedule object.
Students can then book appointments directly based on the availability set in the Benefit Schedules.
Training and Adoption:
Provide training to counselors on managing their availability through Benefit Schedules.
Ensure students are aware of how to book appointments through the portal.
Reference:
Salesforce Education Cloud Documentation: Benefit Schedule


質問 # 82
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