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| Section | Weight | Objectives |
|---|---|---|
| Security | 25% | - Security practices
|
| Operating Systems | 31% | - Windows OS installation, configuration, and management
|
| Software Troubleshooting | 22% | - Common OS issues
|
| Operational Procedures | 22% | - Safety and environmental procedures
|
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NEW QUESTION # 332
Which of the following filesystems supports read and write operations for Windows, macOS, and Linux?
Answer: B
Explanation:
exFATis the only listed file system that supports both read and write access across Windows, macOS, and Linux (with appropriate drivers). It's optimized for flash storage and external drives.
FromAll-in-One Exam Guide:
"exFAT is a lightweight file system with cross-platform read/write support, ideal for use on removable drives when compatibility is essential."
NEW QUESTION # 333
Which of the following is a protocol that provides AAA for network services?
Answer: B
Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
RADIUS (Remote Authentication Dial-In User Service)provides centralized Authentication, Authorization, and Accounting (AAA) for users who connect and use a network service.
FromQuentin Docter - CompTIA A+ Complete Study Guide:
"RADIUS is a widely used protocol for implementing AAA in network environments, allowing centralized control over user access and accounting."
NEW QUESTION # 334
A network technician notices that most of the company's network switches are now end-of-life and need to be upgraded. What should the technician do first?
Answer: A
NEW QUESTION # 335
A technician is creating an MDM policy using hardening techniques that are unique to each user. Which of the following techniques is the technician using?
Answer: C
Explanation:
MDM hardening often includes enforcing stronger authentication on mobile devices. The phrase "unique to each user" points to something inherent to the individual-biometrics-rather than something the user knows (password/pattern) or something they have (PIV/smart card). Quentin Docter explains: "Biometric devices use physical characteristics to identify the user. This type of authentication is considered something that you are," and lists common implementations including "fingerprint... scanners." This exactly matches a fingerprint, which is unique per person and commonly enforced via device policies in MDM environments.
Docter also notes mobile devices increasingly implement biometrics for access control, specifically citing
"fingerprint access control" adopted by manufacturers. A drawn pattern and a password are knowledge factors and can be shared/observed, while a PIV card is a possession factor (something you have) and can be lost or loaned. Because the question specifies a hardening technique "unique to each user," the best match is the biometric factor: fingerprint (B).
NEW QUESTION # 336
Technicians are failing to document user contact information, device asset tags, and a clear description of each issue in the ticketing system. Which of the following should a help desk management team implement for technicians to use on every call?
Answer: D
Explanation:
Standard Operating Procedures (SOPs) define the mandatory steps and expectations technicians must follow during support calls. This includes documentation standards such as logging user info, asset details, and issue descriptions in the ticketing system. Implementing SOPs ensures consistency and accountability.
A). SLAs define response/resolution times but not documentation practices.
B). Call categories organize types of issues but don ' t guide technician actions.
D). Knowledge base articles provide solutions to known problems but don ' t ensure proper ticket documentation.
Reference:
CompTIA A+ 220-1102 Objective 4.2: Summarize best practices associated with types of documentation and support systems information.
Study Guide Section: Documentation practices, SOPs, ticketing protocols
NEW QUESTION # 337
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