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EXIN ITILFND_V4 Exam Syllabus Topics:

SectionObjectives
Four Dimensions of Service Management- Partners and suppliers
- Organizations and people
- Information and technology
- Value streams and processes
Key Concepts of Service Management- Organizations, service providers, service consumers
- Value and value co-creation
- Products and services relationship
ITIL Service Value System (SVS)- Governance
- Opportunity, demand, and value
- Service value chain
- Guiding principles
- Continual improvement
ITIL Practices Overview- General management practices (e.g., continual improvement, risk management)
- Technical management practices (e.g., deployment management, infrastructure and platform management)
- Service management practices (e.g., incident management, service desk, change enablement)

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EXIN ITIL 4 Foundation Sample Questions (Q253-Q258):

NEW QUESTION # 253
Which type of change is MOST LIKELY to be initiated as part of the 'service request management' practice?

Answer: B


NEW QUESTION # 254
What is the definition of 'service management'?

Answer: A


NEW QUESTION # 255
Which practice identifies changes of state related to infrastructure, services, and business processes?

Answer: A


NEW QUESTION # 256
Which ITIL concept helps an organization to make good decisions?

Answer: B


NEW QUESTION # 257
Which statement about a 'continual improvement register' is CORRECT?

Answer: A


NEW QUESTION # 258
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