Complete GCX-AI-GPE Exam Dumps & Valid GCX-AI-GPE Exam Notes

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Genesys GCX-AI-GPE Exam Syllabus Topics:

SectionObjectives
AI & Customer Experience Fundamentals- AI-driven customer engagement concepts
  • 1. AI in contact center efficiency and personalization
    • 2. Predictive intent and customer journey optimization
      Integration and Implementation- Genesys Cloud CX ecosystem integration
      • 1. API-based configuration and deployment
        • 2. CRM and third-party system integration
          Conversational AI and Automation- Bot and virtual agent integration
          • 1. NLU concepts (intents, utterances, entities)
            • 2. Bot flows and escalation handling
              Data, Analytics, and Governance- Reporting and optimization
              • 1. Ethical AI and data governance considerations
                • 2. Engagement and routing performance metrics
                  Genesys Predictive Routing (GPR)- AI-based routing logic
                  • 1. Routing optimization and performance tuning
                    • 2. Skill-based vs predictive routing comparison
                      Genesys Predictive Engagement (GPE)- Configuration and behavior tracking
                      • 1. Visitor activity tracking and segmentation
                        • 2. Action maps and outcomes

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                          Genesys Cloud CX AI-GPE and GPR Certification Sample Questions (Q49-Q54):

                          NEW QUESTION # 49
                          Which outcome does AI in Predictive Routing aim to improve the most?
                          Response:

                          Answer: B


                          NEW QUESTION # 50
                          Which data points are critical for running a GPR benefit assessment?
                          (Choose two)
                          Response:

                          Answer: B,C


                          NEW QUESTION # 51
                          Which area in Genesys Cloud provides analytics specifically for Predictive Engagement activities?
                          Response:

                          Answer: A


                          NEW QUESTION # 52
                          Which two insights can Segment Reports provide?
                          (Choose two)
                          Response:

                          Answer: A,D


                          NEW QUESTION # 53
                          Which prerequisite must be met before launching a GPR benefit assessment in Genesys Cloud CX?
                          Response:

                          Answer: B


                          NEW QUESTION # 54
                          ......

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