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CompTIA 220-1201 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Hardware and Network Troubleshooting26%- Mobile device troubleshooting
- Hardware troubleshooting
- Common symptoms and root causes
- Network troubleshooting
- Printers and multifunction devices
- Troubleshooting methodology
Topic 2: Hardware27%- Storage devices (HDD, SSD, NVMe)
- CPU and expansion cards
- Power supplies and connectors
- Peripheral devices and connections
- RAM types and installation
- BIOS/UEFI and firmware
- PC hardware and peripherals
Topic 3: Virtualization and Cloud Computing12%- Cloud connectivity and configuration
- Cloud concepts and models (IaaS, PaaS, SaaS)
- Cloud and virtualization troubleshooting
- Virtual machine concepts
- Virtualization fundamentals
Topic 4: Networking20%- Network hardware and devices
- Network protocols and services
- IP addressing and subnetting basics
- Network connectivity
- Network troubleshooting
- Network configurations
Topic 5: Mobile Devices15%- Mobile device configuration
- Mobile device troubleshooting
- Cellular connectivity and settings
- Mobile device management (MDM)
- Mobile device synchronization

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CompTIA A+ Certification Exam: Core 1 認定 220-1201 試験問題 (Q588-Q593):

質問 # 588
Which of the following tools would a technician use to connect wires to an RJ45 connector?

正解:D

解説:
A crimper is specifically used to attach RJ45 connectors to the ends of network cables. It pressesthe connector pins into the cable ' s wires, establishing a secure electrical connection. A punchdown tool is used for wiring patch panels or keystone jacks, not for attaching connectors.
Reference: " CompTIA A+ Complete Study Guide " by Quentin Docter - Chapter 3, " Cables and Connectors
" , page 162. Also outlined in the220-1201objectives under 3.1.


質問 # 589
A customer reports that a text-only document prints with unrecognizable characters. The print preview correctly displays the document. Which of the following is the most likely cause of the issue?

正解:B


質問 # 590
A user is trying to present a video in a conference room. The video appears when the user connects the computer to the TV display with an HDMI cable. However, there is no sound coming through. The computer and TV volumes are at 50%. Which of the following should the user perform next?

正解:C

解説:
* The correct answer is D. Verify the audio output assignment.
According to CompTIA A+ Core 1 220-1201 objectives under Hardware and Troubleshooting:
* HDMI carries both video and audio signals. If video displays correctly but audio is not heard, it is often because the computer is still outputting sound to its internal speakers rather than the HDMI-connected device.
* The user should check the audio output settings in the operating system and ensure the HDMI device (TV or projector) is selected as the audio output device.
Why the other options are incorrect:
* A. Adjust the volume settings: Volumes are already at 50%, so adjusting them will not solve the problem if the audio output is assigned incorrectly.
* B. Swap the HDMI cable: The video is working fine, so the cable is likely functional.
* C. Reinsert the HDMI cable: Unlikely to resolve audio assignment issues if the connection is already working for video.
References:
CompTIA A+ Core 1 (220-1201) Exam Objectives - Hardware: "Given a scenario, troubleshoot video and audio issues including external display and HDMI audio output." Mike Meyers' CompTIA A+ Certification Guide, 13th Edition, Chapter on Video and Audio Troubleshooting.


質問 # 591
Which of the following cable types would a technician most likely use to connect a PC to a switch? (Choose two.)

正解:E、F

解説:
A PC connects to a switch using a copper Ethernet cable with straight-through wiring because the devices use different Ethernet interface types.


質問 # 592
A technician receives several complaints from the same office about VoIP calls sounding broken up, being difficult to hear, and having lagging audio. The technician arrives on-site and runs an internet speed test on several wired and wireless computers. Internet speed seems normal throughout the office. Which of the following should the technician do to fix the call issues?

正解:B

解説:
VoIP traffic is highly sensitive to latency, jitter, and packet loss, even when overall internet bandwidth appears sufficient. According to CompTIA Core 1 (220-1201) networking and VoIP troubleshooting objectives, normal speed test results do not guarantee good VoIP performance because speed tests measure throughput, not real-time traffic prioritization.
In this scenario, users experience choppy audio and lag, which are classic symptoms of voice packets competing with regular data traffic during periods of network utilization. Enabling Quality of Service (QoS) on the router allows the network to prioritize VoIP traffic over less time-sensitive data such as web browsing, file downloads, or streaming. This ensures voice packets are transmitted with minimal delay, improving call clarity and reliability.
Configuring PoE only supplies power to VoIP phones and does not affect call quality. Changing wireless encryption standards does not resolve latency or prioritization issues. MAC address filtering is a security feature and has no impact on VoIP performance.
CompTIA emphasizes QoS as a key solution for resolving VoIP performance issues in environments where bandwidth exists but voice traffic is not properly prioritized.
References:CompTIA A+ Core 1 (220-1201) Official Study Guide - VoIP Technologies, QoS, and Network Performance


質問 # 593
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