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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Best Fit Solutioning | 27% | - Create fit/gap analyses between requirements and OmniStudio capabilities - Map process requirements to OmniStudio capabilities and explain the interaction between them - Gather, analyze, and simplify business requirements in order to design solutions using OmniStudio tools following best practices |
| Topic 2: OmniScript | 27% | - Validate developed OmniScript processes to ensure client expectation alignment - Identify business process step requirements and map them to OmniScript Components required to implement them - Explain the basic structure of an OmniScript |
| Topic 3: FlexCards | 23% | - Explain the capabilities, use cases, and purpose of using FlexCards - Collect and group the customer 360 Information required to show to an end user (Console, FlexCards) - Design FlexCards to ensure they meet customer requirements/needs |
| Topic 4: Data Tools | 23% | - Describe the benefits of using Decision Matrices and Expression Sets and provide real examples - Explain the purpose and benefits of Integration Procedures and Omnistudio Data Mappers - Design Integration Procedures and related Omnistudio Data Mappers |
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NEW QUESTION # 195
A consultant needs to give business users (non-developers) the ability to update pricing logic in a Calculation Matrix without deploying code. What OmniStudio capability supports this?
Answer: B
Explanation:
Calculation Matrices support easy maintenance through the Salesforce UI, including uploading updated values via CSV, enabling business users/admins to adjust rate tables or lookup values without code changes or deployments.
NEW QUESTION # 196
A banking client wants to display a list of recent transactions on a customer's profile. The display must be branded to match the bank's website and allow the agent to dispute a transaction directly from the list. What is the primary role of OmniStudio in this scenario?
Answer: B
Explanation:
The primary OmniStudio role here is to display interactive data using FlexCards. The requirement is not just to show static transaction information; the card must present recent transactions in a branded UI and allow the agent to take action, such as disputing a transaction. FlexCards are designed to show contextual information and provide quick actions in a reusable declarative component. OmniScript would be appropriate for a guided multi-step dispute process, but the initial list display and direct action surface are FlexCard responsibilities. Tableau is for analytics and visualization, not transactional service actions. Apex may support custom logic, but it is not the primary declarative OmniStudio UI tool for this use case.
NEW QUESTION # 197
A company has account Information that they want to display to agents in a summarized view. For each account they want to display icons that allow the user to launch guided processes for frequent tasks. The processes a reused in other parts of the business.
Which three OmniStudio tools are needed to meet these requirements?
Choose 3 answers
Answer: A,C,D
Explanation:
The three OmniStudio tools that are needed to meet these requirements are: FlexCards, OmniStudio Actions, and OmniScript. A FlexCard is a tool that can display data and actions in a card format. The consultant can use a FlexCard to display the account information and icons for each action. An OmniStudio Action is a button that can invoke an OmniScript or an Integration Procedure from a FlexCard. The consultant can use OmniStudio Actions to launch guided processes for frequent tasks, such as change of plan, new sale, or loyalty. An OmniScript is a tool that can design customer interactions using elements and actions. The consultant can use OmniScripts to create the guided processes for each task
NEW QUESTION # 198
A dashboard FlexCard contains two separate child FlexCards: "Account Details" and "Recent Orders". When the user updates the address in "Account Details", the "Recent Orders" card needs to refresh to reflect shipping tax changes. How should an OmniStudio Consultant handle the communication between these decoupled cards?
Answer: C
Explanation:
PubSub is the correct design because the two FlexCards are separate, decoupled components that need to communicate without forcing a full page reload. The Account Details card can publish an event after the address update, and the Recent Orders card can listen for that event and refresh its data. This is exactly the kind of cross-component communication pattern PubSub supports in OmniStudio. A full page reload is inefficient and damages user experience. A Navigate action is used for navigation, not real-time component refresh. Keeping the cards separate without communication fails the requirement because tax-sensitive order data would remain stale. Salesforce documents PubSub events as a way for one FlexCard action to notify another component or FlexCard on the same page or application.
NEW QUESTION # 199
A consultant has a project with the following requirement: " Agents need to follow a standard customer greeting script in order to ensure brand consistency. " Which OmniScript element should the consultant recommend to ensure the agents can see and follow these standard scripts?
Answer: D
Explanation:
The consultant should recommend using a Headline element to ensure the agents can see and follow these standard scripts. A Headline element can display a text message with an icon and a color, such as blue for information or yellow for warning. The consultant can use a Headline element to show the customer greeting script in the OmniScript, and instruct the agents to read it aloud
NEW QUESTION # 200
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