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Salesforce ADM-201 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Sales and Marketing Applications10%- Marketing tools
  • 1. Marketing automation capabilities
  • 2. Campaigns, campaign influence
- Sales Cloud features
  • 1. Opportunity management, stages, products, price books
  • 2. Lead management, conversion, assignment rules
Topic 2: Data and Analytics Management17%- Reports and dashboards
  • 1. Dashboard components and sharing
  • 2. Report types, creation, customization
- Data management
  • 1. Data validation and quality tools
  • 2. Import, update, export, mass delete, backup
Topic 3: Configuration and Setup15%- Security and access
  • 1. Profiles, permission sets, roles and sharing rules
  • 2. Password policies and login access
- User interface configuration
  • 1. Navigation and global settings
  • 2. Declarative customization options
- Company settings
  • 1. Default settings and organizational structure
  • 2. Fiscal year, business hours, currency management
Topic 4: Object Manager and Lightning App Builder15%- Object customization
  • 1. Page layouts, record types, business processes
  • 2. Standard and custom objects, fields, relationships
- Lightning App Builder
  • 1. App navigation and customization
  • 2. Custom Lightning pages and components
Topic 5: Productivity and Collaboration10%- Mobile and integrations
  • 1. AppExchange and third-party integrations
  • 2. Salesforce Mobile App capabilities
- Chatter
  • 1. Feeds, groups, collaboration features
- Activity management
  • 1. Tasks, events, calendars
Topic 6: Automation15%- Process Automation
  • 1. Flow Builder, approval processes
  • 2. Email alerts, field updates, tasks
Topic 7: Service and Support Applications10%- Case management
  • 1. Cases, queues, assignment rules, escalation rules
  • 2. Support processes and entitlements
- Knowledge and Communities
  • 1. Community configuration and access
  • 2. Knowledge base setup and usage
Topic 8: Agentforce AI8%- AI capabilities
  • 1. AI features and usage guidelines
  • 2. Agentforce setup and configuration

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Salesforce Certified Administrator Sample Questions (Q48-Q53):

NEW QUESTION # 48
What feature would a system administrator implement to allow AW Computing's prospects/customers to complete a form on the corporate website and have that data automatically become a lead in Salesforce?

Answer: A


NEW QUESTION # 49
Which statements are true about standard fields?

Answer: B


NEW QUESTION # 50
Joe is attempting to import an invalid value into a picklist field. The import wizard will respond with an error message.

Answer: B

Explanation:
Section: Volume I
Explanation/Reference:


NEW QUESTION # 51
Can a user restrict access with the help of the sharing rules?

Answer: B


NEW QUESTION # 52
You have Read Only access to an account, can you add a task or event to the account?

Answer: B

Explanation:
Section: Volume B


NEW QUESTION # 53
......

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