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Apple Apple-Device-Support Exam Syllabus Topics:

TopicDetails
Topic 1
  • Managing Apple Device Security: This section covers recognizing the differences between kernel and system extensions, recognizing how Apple protects macOS from malware, and explaining Gatekeeper technology and runtime protection in macOS.
Topic 2
  • Protecting Data: This section of the exam covers bypassing the code on a managed device that has Activation Lock turned on. It also covers storing and accessing credentials such as passkeys and managed devices.
Topic 3
  • Managing Storage: This section of the exam covers managing data storage on Mac systems and optimizing storage on iPhones or iPads.
Topic 4
  • Describing Accessibility Features on Apple Devices: This section of the exam covers describing VoiceOver, Zoom, and Switch Control accessibility features.
Topic 5
  • Managing Device Networking: Connect iPhone, iPad, or Mac to a secure organization Wi-Fi network.
Topic 6
  • Mobile Device Management: This section of the exam covers describing the difference between a personal Apple ID and a Managed Apple ID.
Topic 7
  • Installation and Setup: This section of the exam covers moving to a new iPhone, iPad, or Mac; it covers identifying whether a Setup Assistant screen on an iPhone, iPad, or Mac is skipped due to MDM. Moreover, it covers the installation and updating the iOS, iPadOS, or macOS systems.
Topic 8
  • iCloud and Continuity: This section of the exam covers describing iCloud and Continuity. It also covers defining the MDM manages Continuity settings and how to troubleshoot Continuity by using Wireless Diagnostics. It covers creating an iCloud backup for a managed iPhone or iPad.
Topic 9
  • Identifying Mac User Accounts: This section of the exam covers identifying and locating default folders for a local account on a Mac.
Topic 10
  • Restoring, Reviving, or Recovering Mac Computers: This section of the exam covers restoring iPhone or iPad from the Finder backup or from Apple Configurator.
Topic 11
  • Managing Apps: This section of the exam covers describing improved Calendar permissions and troubleshooting unresponsive apps on iPhone, iPad, or Mac.

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Apple Device Support Exam Sample Questions (Q10-Q15):

NEW QUESTION # 10
Select two.
What methods can you use to lock notes in the Notes app?

Answer: C,E

Explanation:
In the Notes app, you can lock notes to protect your sensitive information. You can access your locked notes using your device passcode or a custom password. If you have multiple Notes accounts, you choose the locking method for each account (for example, your iCloud account). You can also use Face ID or Touch ID to access your locked notes, if you enable this option in the settings. To lock notes with a custom password, you need to go to Settings > Notes > Password, choose an account, and tap Use Custom Password. To lock notes with Face ID, you need to go to Settings > Notes > Password, choose an account, and turn on Face ID.
To lock or unlock a note, you need to tap the More button and then tap the Lock icon. You can also lock orunlock all notes in the Notes app by tapping the Lock icon in the bottom toolbar. References: Lock your notes on iPhone - Apple Support, How to Lock Your Secrets in the Notes App (and Why You Should) - Lifehacker


NEW QUESTION # 11
How many fingerprints can you register to a single user on your Mac?

Answer: A

Explanation:
You can register up to three fingerprints per user account on your Mac, with a total of five fingerprints across accounts. To add or delete fingerprints, you need to go to Settings > General > Profile & Device Management and click on Add Fingerprint or Delete Fingerprint. You can also choose which options you want to use with Touch ID, such as unlocking your Mac, making purchases, or using Apple Pay. References:
* How to use Touch ID on MacBook Air or MacBook Pro | iMore
* Add or delete fingerprints on your Mac - Apple Support
* How To Set Up Fingerprints on Your MacBook and Use Touch ID


NEW QUESTION # 12
What are two features of two-factor authentication for a personal Apple ID?

Answer: A,B


NEW QUESTION # 13
Which four storage formats can the Files app read and write to on iPhone and iPad devices?

Answer: A,B,C,D


NEW QUESTION # 14
A user connected their Mac to an airport lounge's Wi-Fi, but they dismissed the sign-in dialog. They can't use the internet. Which steps should you tell them to complete so they can use the internet?

Answer: B

Explanation:
Dismissing a captive portal dialog (e.g., for public Wi-Fi) blocks internet access. Visiting captive.apple.com in a browser reopens the sign-in page.
* Option B: MDM isn't relevant for public Wi-Fi.
* Option C: IP tracking doesn't affect captive portals.
* Option D: Private Wi-Fi address doesn't fix this.
References: Apple Support - " Connect to Wi-Fi " (support.apple.com/HT202831).


NEW QUESTION # 15
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