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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:

Topic	Details
Topic 1	ITIL Guiding Principles in High-velocity IT: This section evaluates how IT service managers apply the ITIL guiding principles in high-velocity IT contexts. It examines the role of these principles in supporting digital transformations and agile work processes.
Topic 2	Digital Product Lifecycle: This segment tests the ability of PeopleCert-certified IT professionals to oversee the entire lifecycle of digital products.
Topic 3	Resilient and Secure IT Systems: This area focuses on ensuring security and resilience within high-velocity IT settings. Candidates are tested on their expertise in creating IT systems that are secure and robust while still supporting the fast-paced delivery of IT services.
Topic 4	High-velocity Nature of the Digital Enterprise: This part of the exam assesses the competencies of IT service managers. who operate within high-speed environments. It emphasizes how organizations can thrive in the fast-evolving digital landscape, focusing on key methodologies such as agile, lean, and DevOps practices.
Topic 5	Techniques for High-velocity IT: In this section, the exam evaluates the proficiency of IT Service managers in utilizing tools and techniques that promote high-velocity IT. Key areas include continuous integration (CI), continuous delivery (CD), and automating IT infrastructure.

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Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q35-Q40):

NEW QUESTION # 35
A service provider is planning a major change to its services and the way it delivers them. The project will include many changes to the working practices of staff. The service provider expects resistance to these changes and would like to manage communication in a sensitive way.
Which is the MOST appropriate approach?

A. Use a mix of communication methods and ensure that any feedback received is shared openly on a public forum
B. Use instant messaging for both communicating and receiving feedback to ensure a quick response for all affected staff
C. Use a mix of communication methods and ensure that a feedback mechanism is included that allows anonvmitv to be retained
D. Send an email to the affected staff and ensure that as much detail as possible is included

Answer: C

NEW QUESTION # 36
Which is the BEST method of monitoring the customers overall perception of a service?

Answer:

Explanation:
Perform an analysis of complaints and compliments

NEW QUESTION # 37
A service provider has recently released an upgrade to its payroll service. The service provider had told the customer that the upgrade would include functionality to copy information from various other HR systems, to reduce the amount of manual data entry. However, this statement was not documented at the time, and the proposed functionality was not included in the design.
Which practice includes activities which could have helped to avoid this situation?

A. Incident management
B. Business analysis
C. Change enablement
D. Service level management

Answer: B

NEW QUESTION # 38
An organization works in a highly regulated industry. A new regulation has been introduced that requires additional information to be recorded about users each time the service desk logs an incident in the service logging tool. They want to put controls in place to ensure that the regulation is followed.
Which is the BEST approach?

A. Update the logging tool to ensure that all fields must be completed for every incident record, and produce daily reports of all service desk activity
B. Ensure that the service desk staff are aware of the new regulation, and continue to use existing reports of service desk activity
C. Ensure that the service desk staff are aware of the new regulation and let them decide what data to record and produce reports when requested
D. Update the logging tool to ensure that the minimum data required by the regulation is always recorded, and report on any deviations

Answer: D

NEW QUESTION # 39
The IT team in a large enterprise is replacing an important application used for internal communication and collaboration. The team is very enthusiastic about the new application, and believe that it enables new and better ways of working. Pilot users, however, are reluctant to use the new features and just replicate old ways of working in the new system. How can a 'service mindset' improve the situation?

Answer:

Explanation:
By encouraging users to understand the features of the new application, and how it can contribute to achievement of the enterprise's objectives

NEW QUESTION # 40
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