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EXIN ITILFND_V4 Exam Syllabus Topics:

Section	Objectives
Topic 1: The Four Dimensions of Service Management	- Partners and Suppliers - Information and Technology - Value Streams and Processes - Organizations and People
Topic 2: Service Management Key Concepts	- Value and Value Co-creation - Service Offerings - Service Relationships
Topic 3: ITIL Service Value System (SVS)	- Governance - Practices Overview - Continual Improvement - Service Value Chain - Guiding Principles

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EXIN ITIL 4 Foundation Sample Questions (Q117-Q122):

NEW QUESTION # 117
What role would be MOST suitable for a new graduate with great levels of empathy and understanding of business issues?

A. Problem analyst
B. Change authority
C. Service level manager
D. Service desk agent

Answer: D

NEW QUESTION # 118
A good way to apply the ITIL guiding principle 'focus on value' is to:

A. Understand the whole, but do something
B. Do less tasks but in a better way with higher quality
C. Understand why services are used by service consumers
D. Be aware of system complexity

Answer: C

NEW QUESTION # 119
Which is a low risk change that has been pre-approved so that no additional authorization is needed?

A. A change model
B. A normal change
C. A standard change
D. An emergency change

Answer: C

NEW QUESTION # 120
Which practice nurtures links with stakeholders at strategic and tactical levels?

A. Supplier management
B. Service level management
C. Relationship management
D. Continual improvement

Answer: C

NEW QUESTION # 121
What is a recommendation of the 'focus on value' guiding principle?

A. Focus on the value of new and significant projects first
B. Focus on value for the service provider first
C. Focus on value at every step of the improvement
D. Make 'focus on value' a responsibility of the management

Answer: C

NEW QUESTION # 122
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