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NHA Phlebotomy-Technician Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Patient Preparation20%- Site selection & preparation
- Patient positioning & comfort
- Requisition review & test verification
- Informed consent & communication
- Patient identification & verification
Topic 2: Routine Blood Collections28%- Post-collection care & labeling
- Tourniquet use & vein assessment
- Order of draw & tube selection
- Venipuncture techniques & equipment
- Capillary puncture procedures
Topic 3: Safety and Compliance26%- HIPAA & patient confidentiality
- Bloodborne pathogens & exposure control
- Infection control & OSHA standards
- PPE & sharps disposal
- Quality control & error prevention
Topic 4: Special Collections12%- Therapeutic drug monitoring
- Glucose tolerance & dynamic tests
- Blood alcohol & legal collections
- Pediatric & geriatric collections
- Blood cultures & sterile collection
Topic 5: Specimen Processing & Handling14%- Documentation & tracking
- Processing & centrifugation
- Specimen rejection criteria
- Aliquoting & preservation
- Transport & storage requirements

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NHA Phlebotomy Technician Certification Exam (CPT) Sample Questions (Q43-Q48):

NEW QUESTION # 43
Which of the following terms means a decrease in white blood cells?

Answer: C

Explanation:
Leukopenia means a decreased number of white blood cells. "Leuko-" refers to white blood cells, and "-penia" means deficiency or decrease. Leukocytosis means an increased white blood cell count and is often associated with infection, inflammation, stress response, or hematologic disorders. Thrombocytopenia means a decreased platelet count, which can increase bleeding risk after venipuncture. Erythrocytosis means an increased red blood cell count. This terminology matters to phlebotomy because laboratory orders and patient conditions often use hematologic language. The phlebotomist does not diagnose these conditions, but understanding terms helps the technician anticipate safety concerns and specimen requirements. For example, thrombocytopenia may require longer pressure after collection, while leukopenia may be associated with immunocompromised status and strict infection-control awareness. A CBC is the common test used to evaluate red cells, white cells, hemoglobin, hematocrit, and platelets. Reference topics: Phlebotomy Fundamentals; medical terminology; hematology; CBC components; blood cell disorders.


NEW QUESTION # 44
Which of the following actions should a phlebotomist take after receiving a critical value?

Answer: D

Explanation:
A critical value must be reported to the provider directly and promptly according to facility policy. Critical values represent results that may indicate an immediate threat to the patient's health, so delayed communication can create patient-safety risk. The phlebotomist should follow the organization's read-back, documentation, escalation, and notification procedure, especially when the result comes from point-of-care or waived testing performed by the phlebotomist. Waiting until all collections are completed is unsafe because critical values require timely clinical action. Asking a colleague to repeat the testing is not the correct first response unless the facility's procedure specifically requires confirmatory testing and the phlebotomist is authorized to perform it. Recording the value in the chart for later nurse review is also insufficient because it does not ensure immediate provider notification. Critical value handling is part of specimen processing, communication, patient safety, and point-of-care testing responsibility. NHA CPT competencies include reporting abnormal or critical results, communicating with clinical personnel, documenting results, and following testing protocols. Reference topics: Processing Specimens; Special Collections; point-of-care testing; critical value reporting.


NEW QUESTION # 45
Which of the following angles should a phlebotomist use when inserting a butterfly needle into a patient's dorsal hand veins?

Answer: B

Explanation:
A butterfly needle inserted into dorsal hand veins should be introduced at a shallow angle, and from the options provided, 10° is the best answer. Hand veins are usually superficial, smaller, and more mobile than antecubital veins, so a steep angle increases the risk of passing through the vein, causing infiltration, hematoma formation, pain, or failed collection. A winged infusion set gives better control for fragile or difficult veins, but the phlebotomist must still anchor the vein, insert bevel up, and keep the angle low. A 25° or 30° angle is more consistent with routine antecubital venipuncture rather than shallow hand-vein access. A 45° angle is excessive for venous collection and creates unnecessary tissue trauma. The NHA CPT test plan places this under routine blood collection skills, including equipment selection, winged collection sets, hand vascular anatomy, site selection, and angle of needle insertion and withdrawal. Reference topics: Routine Blood Collections; winged collection set; hand veins; angle of needle insertion.


NEW QUESTION # 46
Which of the following additives is commonly found in a gray-top tube used for glucose testing?

Answer: C

Explanation:
Sodium fluoride is commonly found in gray-top tubes used for glucose testing. Sodium fluoride inhibits glycolysis, which helps preserve glucose concentration after collection by slowing cellular glucose consumption. Many gray-top tubes also contain potassium oxalate as an anticoagulant. Sodium citrate is found in light-blue tubes used for coagulation studies because it binds calcium reversibly. EDTA is found in lavender-top tubes and is commonly used for hematology testing such as CBC. SPS is sodium polyanethol sulfonate, an additive used in blood culture bottles or yellow SPS tubes because it supports organism recovery by reducing certain inhibitory effects. Tube additives are not trivia; they determine specimen type and test validity. A glucose specimen collected in the wrong tube or processed late may produce inaccurate results because cells continue metabolizing glucose after collection. The phlebotomist must match test, tube, additive, order of draw, fill volume, and handling requirements. Reference topics: Special Collections; glucose testing; gray-top tube; sodium fluoride; additive function.


NEW QUESTION # 47
Which of the following actions should a phlebotomist take to identify a patient who was admitted to a facility?

Answer: D

Explanation:
For an admitted patient, the phlebotomist should check the patient's identification band. Inpatient identification depends on matching the patient's wristband to the requisition or collection order using required identifiers, commonly full name and date of birth or medical record number. Stating the patient's name and date of birth for the patient to confirm is weaker because it allows passive agreement and does not require the patient to actively provide identifiers. Using the medical chart alone is not sufficient because charts can be misplaced, opened to the wrong patient, or outdated. Comparing the wristband to bedside equipment is also unsafe because equipment stickers may be incorrect, moved, or not patient-specific enough to serve as the primary identifier. The correct process protects against wrong-patient collection, mislabeling, transfusion risk, diagnostic error, and specimen rejection. Reference topics: Patient Preparation; inpatient identification; wristband verification; two patient identifiers; requisition matching; specimen labeling. NHA places patient identification and preparation procedures under core CPT exam domains.


NEW QUESTION # 48
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