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Salesforce Plat-Admn-301 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Process Automation20%- Understand order of execution and governor limits
- Troubleshoot automation issues
- Design scalable and maintainable automation
- Select appropriate automation tools
  • 1. Flow Builder
    • 2. Process Builder
      • 3. Workflow rules
        Topic 2: Security and Access20%- Record and field data access implications
        • 1. Grant access by hierarchies
          • 2. Controlled by parent
            • 3. Access to dashboards, reports and folders
              • 4. Sharing model
                • 5. Territory Management
                  - Profiles, permission sets and delegated administration
                  - Complex business models
                  • 1. Account and contact relationships
                    • 2. Person accounts
                      - User authentication implications
                      Topic 3: Objects and Applications19%- Enhance user interface and experience
                      • 1. Dynamic Forms
                        • 2. Lightning page optimization
                          • 3. Lightning App Builder
                            • 4. App Manager
                              - Extend and customize objects
                              • 1. Schema Builder and Object Creator
                                • 2. Record types
                                  • 3. Relationship types
                                    Topic 4: Auditing and Monitoring10%- System monitoring tools
                                    • 1. Setup Audit Trail
                                      • 2. Debug logs
                                        • 3. Event monitoring
                                          - Data and access auditing
                                          - Performance monitoring
                                          Topic 5: Environment Management and Deployment7%- Sandbox management
                                          - Metadata deployment tools
                                          • 1. Managed and unmanaged packages
                                            • 2. Change sets
                                              - Deployment best practices
                                              Topic 6: Data and Analytics Management13%- Data management strategies
                                              • 1. Import/export tools
                                                • 2. Data quality and deduplication
                                                  • 3. Data archiving and large data volumes
                                                    - Reporting and dashboards
                                                    • 1. Dashboard design and configuration
                                                      • 2. Joined reports and snapshots
                                                        • 3. Custom report types
                                                          Topic 7: Cloud Applications11%- Sales Cloud features
                                                          • 1. Forecasting and territory management
                                                            • 2. Products and price books
                                                              • 3. Quotes and orders
                                                                - Service Cloud features
                                                                • 1. Entitlements and milestones
                                                                  • 2. Omni-Channel and chat
                                                                    • 3. Knowledge management
                                                                      • 4. Case management and automation

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                                                                        Salesforce Certified Platform Administrator II Sample Questions (Q114-Q119):

                                                                        NEW QUESTION # 114
                                                                        An administrator has been tasked with sending an email notification to all project team members when project status is changed to Allocated. Project teams contain users from different departments and different roles.
                                                                        How should an administrator ensure the proper users will receive the email?

                                                                        Answer: C

                                                                        Explanation:
                                                                        Public groups let you share records with a set of users defined by criteria such as role, profile, or individual users. You can use public groups as recipients for email alerts in workflow rules or process builder.
                                                                        References: https://trailhead.salesforce.com/en/content/learn/modules
                                                                        /administration_essentials_for_new_admins_in_lightning_experience
                                                                        /administration_essentials_for_new_admins_in_lightning_experience_security_sharing


                                                                        NEW QUESTION # 115
                                                                        An administrator is given a .csv file of 5,000 leads with External Id and Status fields. They need to match existing and add new records with Data Loader.
                                                                        What action should be taken to populate the Status field on the records and add new records?

                                                                        Answer: D

                                                                        Explanation:
                                                                        Upsert is an operation that can either update existing records or insert new records based on the External Id field. This way, the administrator can match existing leads and add new ones with Data Loader. References:
                                                                        https://help.salesforce.com/s/articleView?id=sf.data_loader_upsert.htm&type=5


                                                                        NEW QUESTION # 116
                                                                        Cloud Kicks (CK) has introduced its new Alpha Shoe line. Customers create cases from CK's website.
                                                                        Managers receive a report of all cases created last week. Managers would like a way to easily see in the report if the customer refers to the new shoe line in the case subject.
                                                                        How should the system administrator modify the report meet this request?

                                                                        Answer: C


                                                                        NEW QUESTION # 117
                                                                        An administrator created and activated several record-triggered flows that are configured to run before the record is saved on the same object.
                                                                        What should the administrator consider about the order of execution for flows?

                                                                        Answer: D

                                                                        Explanation:
                                                                        When you have multiple record-triggered flows that are configured to run before the record is saved on the same object, the order of flow execution is unpredictable. This means that you cannot guarantee which flow will run first or last, or how they will affect each other's field updates. Therefore, you should avoid creating multiple before-save flows on the same object and instead consolidate them into one flow if possible.
                                                                        References: https://help.salesforce.com/s/articleView?id=sf.flow_considerations_recordtriggered_before.
                                                                        htm&type=5


                                                                        NEW QUESTION # 118
                                                                        Cloud Kicks wants to force its users to set a value for a custom called Tier by answering a series of questions.
                                                                        What two functions should the administrator use to ensure that users cannot bypass answering these questions in order to determine their Tier value.
                                                                        Choose 2 answers

                                                                        Answer: A,D

                                                                        Explanation:
                                                                        Making the field Read Only on the page layout prevents users from manually entering or editing the field value on the record page. This ensures that users cannot bypass answering the questions in order to determine their Tier value. Using a screen flow to ask the questions allows administrators to create an interactive user interface that guides users through a series of screens based on their inputs and logic. A screen flow can be used to ask questions and set the field value based on the answers


                                                                        NEW QUESTION # 119
                                                                        ......

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