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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:

Section	Weight	Objectives
Concepts of High-velocity IT	20%	- Digital products and digital technology - Characteristics and objectives of high-velocity IT - Digital transformation and IT transformation
Digital Product Lifecycle and ITIL Operating Model	20%	- Four dimensions of service management - ITIL service value system and service value chain - Digital product lifecycle integration
Valuable Investments	15%	- Strategic alignment and innovation - Portfolio management and investment prioritization
Resilient Operations	10%	- Service continuity and infrastructure management - Monitoring, incident, and problem management - Availability, capacity, and performance management
Fundamental Principles and Concepts	15%	- Design thinking, complexity thinking, and service-dominant logic - Lean, Agile, DevOps, and continuous improvement - ITIL guiding principles
Co-created Value and Assured Conformance	5%	- Relationship management and service design - Governance, risk, and compliance
Fast Development and Delivery	15%	- Automation and cloud technologies - Architecture management and business analysis - Software development and testing practices

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Peoplecert ITIL 4 Specialist: High-velocity IT Exam 認定 ITIL-4-Specialist-High-velocity-IT 試験問題 (Q41-Q46):

質問 # 41
A service provider wants to use a technology-generated approach for updating a software application installed on the mobile devices of the service users. Which is the MOST APPROPRIATE method?

正解：

解説：
Using a push method to check the user's device each time it is connected

質問 # 42
An organization is a market leader for software that has seen a sharp decline in local installations of its software. Customers are increasingly preferring its subscription-based cloud solution. As the company rapidly adapts its product offering to favour subscription-based cloud solutions, some people within the company do not agree with the new focus.
Which method would be effective in ensuring that the change in focus is supported across the organization?

A. Ensure the company vision and mission are visible to everyone across the organization
B. Survey key customers who recently moved to the cloud solution
C. Identify key internal stakeholders and develop a communication plan to address their concerns
D. Develop detailed service descriptions and design documentation

正解：C

質問 # 43
An employee has some concerns at work but does not share this information with others because they fear that this would damage their reputation and position.
What is PRIMARILY concerned with preventing this situation?

A. Toyota Kata
B. Safety culture
C. Design thinking
D. Integration of duties

正解：B

質問 # 44
What should be done FIRST when designing a customer journey?

正解：

解説：
Defining the desired outcome and the value proposition

質問 # 45
A service provider is about to engage in a partnership with a large retailer. They will integrate the retailer ' s systems for online shopping.
How can the ' relationship management ' practice contribute to this initiative?

A. By establishing the communication channels required to support the online shopping services
B. By encouraging behaviours that are consistent with the shared values of both organizations
C. By developing an understanding of the patterns of usage of the online shopping services
D. By negotiating and agreeing with the retailer the service targets for the integrated systems

正解：B

解説：
Relationship management is concerned with establishing and nurturing links between organizations at a strategic and collaborative level. In a partnership, shared trust, aligned behaviours, and mutual understanding are essential to co-creating value successfully.
A is more closely related to service level management. B could be part of operational coordination, but it is narrower than relationship management. D relates more to analytics, service design, or business analysis. C best matches the role of relationship management in enabling healthy collaboration between organizations.
This also fits ITIL's broader view that many services depend on third parties and that effective relationships with partners and suppliers are important to practice success .
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質問 # 46
......

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