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NEW QUESTION # 91
Which practice has a purpose that includes aligning the organization's practices and services with changing business needs?
Answer: B
NEW QUESTION # 92
Which is part of the value proposition of a service?
Answer: A
Explanation:
Costs are the amount of money spent on a specific activity or resource. From the service consumer's perspective, there are two types of cost involved in service relationships:
Costs removed from the consumer by the service (a part of the value proposition). For example, for a car sharing service, the customer does not pay for the actual cost of purchasing the car.
https://www.bmc.com/blogs/itil-key-concepts-service-management/
NEW QUESTION # 93
A user contacts the service desk to ask how they can create a report. Which practice is MOST LIKELY to contribute to resolving this issue?
Answer: A
NEW QUESTION # 94
Which is an example of improving service utility using service management automation?
Answer: A
NEW QUESTION # 95
Where are the details of the required performance outcomes of a service denned?
Answer: D
NEW QUESTION # 96
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