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Salesforce NP-Con-101 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Data Management and Quality15%- Duplicate management and data cleaning
  • 1. Data validation and governance
  • 2. Matching rules and deduplication
- Data import and export
  • 1. NPSP Data Import Tool vs Data Loader
  • 2. Bulk data operations
Topic 2: Reporting and Analytics5%- NPSP-specific reports and dashboards
  • 1. LYBUNT, SYBUNT, and giving reports
  • 2. Household and donor analytics
Topic 3: Solution Design and Implementation20%- Deployment and change management
  • 1. Testing and deployment strategies
  • 2. Governance and maintenance best practices
- Requirements gathering and solution design
  • 1. Aligning NPSP features with nonprofit needs
  • 2. Declarative vs custom development
Topic 4: Nonprofit Success Pack Overview and Architecture15%- NPSP settings and configuration framework
  • 1. Global settings and customizations
  • 2. Package configuration options
- NPSP core components and data model
  • 1. Contact relationships and affiliations
  • 2. NPSP object structure and relationships
  • 3. Household and account models
Topic 5: Program and Service Delivery18%- Program Management Module (PMM)
  • 1. Programs, engagements, and services
  • 2. Participant tracking and outcomes
- Case management and client services
  • 1. Service delivery tracking
  • 2. Nonprofit Cloud Case Management integration
Topic 6: Fundraising and Donation Management22%- Donation and payment processing
  • 1. Payment gateway integration
  • 2. Soft credits and matching gifts
  • 3. One-time and recurring donations
- Gift management and acknowledgement
  • 1. Donation lifecycle tracking
  • 2. Receipting and acknowledgement processes

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Salesforce Certified Nonprofit Success Pack Consultant Sample Questions (Q261-Q266):

NEW QUESTION # 261
A nonprofit stores a government-issued personal identification number on each constituent's Contact record in an encrypted field.
What should a consultant enable on a Permission Set to ensure the personal identification number is fully accessible by a subset of org users?

Answer: A

Explanation:
To ensure a subset of org users can fully access the government-issued personal identification number stored in an encrypted field on Contact records, the consultant should enable the "View Encrypted Data" system permission on a Permission Set:
View Encrypted Data System Permission:
This permission allows users to view the full unmasked value of encrypted fields.
It is necessary for users who need to access sensitive data stored in encrypted fields.
Steps to Enable the Permission:
Create or update a Permission Set in Salesforce.
Enable the "View Encrypted Data" permission in the System Permissions section of the Permission Set.
Assign the Permission Set to the appropriate subset of users who require access to the encrypted data.
Security Considerations:
Ensure that only trusted and authorized users are granted this permission due to the sensitive nature of the data.
Regularly review and audit Permission Set assignments to maintain security and compliance.
By enabling the "View Encrypted Data" permission, the nonprofit ensures that authorized users can access sensitive data as needed for their roles.
Salesforce Help: View Encrypted Data Permission
Salesforce Security Documentation


NEW QUESTION # 262
A nonprofit has hired a consultant to help implement a Salesforce marketing automation solution.
Which question should a consultant ask the nonprofit first?

Answer: D

Explanation:
When implementing a Salesforce marketing automation solution, it is crucial to understand the nonprofit's overall marketing objectives and strategy first. This foundational question will guide the consultant in aligning the marketing automation tools with the nonprofit's goals and ensuring the solution supports their broader mission. Knowing the marketing objectives and strategy will also help in tailoring the solution to effectively target the right audience, measure success, and adjust tactics as needed.
Salesforce Nonprofit Cloud Consultant Study Guide
Marketing Cloud Implementation Guide


NEW QUESTION # 263
A consultant is implementing Salesforce for a nonprofit client who is inexperienced with Salesforce. The staff wants to assign an NPSP fundraising training module.
Which training resource should the consultant recommend?

Answer: C

Explanation:
For a nonprofit client inexperienced with Salesforce, the best training resource to recommend is Trail Tracker by Trailhead:
Trail Tracker by Trailhead:
Trail Tracker is a Salesforce app that integrates with Trailhead, allowing organizations to assign, track, and manage Trailhead training for their users.
It is specifically designed to help users learn Salesforce through guided, interactive learning paths.
Set Up Trail Tracker:
Install Trail Tracker from the Salesforce AppExchange.
Configure the app to align with your nonprofit's training goals.
Assign Training Modules:
Identify the relevant NPSP fundraising training modules on Trailhead.
Use Trail Tracker to assign these modules to staff members.
Monitor Progress:
Use Trail Tracker dashboards to monitor the progress of staff members as they complete their training modules.
Provide additional support or resources as needed to ensure successful completion.
Salesforce Trailhead and Trail Tracker documentation
CertGod Nonprofit Cloud Consultant guide


NEW QUESTION # 264
A nonprofit wants to use Customizable Rollups in its NPSP org.
What should the consultant advise1?

Answer: B

Explanation:
Customizable Rollups in NPSP provide a flexible way to manage rollup calculations for donations and other records. However, once Customizable Rollups are enabled, the action is irreversible. This means you cannot revert to the standard rollup settings after enabling Customizable Rollups.
Steps to Enable:
Enable Customizable Rollups:
Navigate to NPSP Settings -> Donations -> Customizable Rollups.
Enable the Customizable Rollups feature.
Configure Rollups:
Set up the necessary rollup rules and configurations to match the nonprofit's data tracking and reporting needs.
Salesforce Nonprofit Success Pack Documentation
Salesforce Trailhead: Configure Customizable Rollups in NPSP


NEW QUESTION # 265
A nonprofit has engaged a consultant to help export detailed accounting transactions to its existing external financial system using Accounting Subledger. The nonprofit requires export of all pledges when they are booked.
Which solution should the consultant recommend?

Answer: C

Explanation:
https://powerofus.force.com/s/article/ASL-Automate-Stage-to-State-Mappings To export detailed accounting transactions, including pledges, to an external financial system using Accounting Subledger, the consultant should set the "Pledged" stage to "Committed" in Stage to State Mapping. Here's why:
Stage to State Mapping:
In Accounting Subledger, the Stage to State Mapping feature allows you to map Opportunity stages to accounting states.
By setting the "Pledged" stage to "Committed," you ensure that all pledges are recognized and exported as committed transactions in the accounting system.
This setting helps in accurately reflecting the financial commitments of the nonprofit organization.
Salesforce documentation on Accounting Subledger: Accounting Subledger


NEW QUESTION # 266
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