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Pegasystems PEGACPDC25V1 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: AI and arbitration12%- Decision optimization
  • 1. Prioritize actions
  • 2. Apply arbitration logic
  • 3. Use AI in decisioning
Topic 2: Contact policy and volume constraints13%- Contact governance
  • 1. Apply volume constraints
  • 2. Control customer contact frequency
  • 3. Configure contact policies
Topic 3: Business agility in one-to-one customer engagement12%- Agile customer engagement
  • 1. Optimize customer experiences
  • 2. Support business-driven changes
  • 3. Adapt engagement strategies quickly
Topic 4: Next-Best-Action concepts12%- One-to-one customer engagement
  • 1. Optimize the customer value in the contact center
  • 2. Essentials of always-on outbound
  • 3. Optimize the next-best-action strategy
  • 4. Define the starting population
  • 5. Customer engagement blueprint
Topic 5: Decision strategies14%- Strategy design
  • 1. Build decision strategies
  • 2. Use predictive analytics
  • 3. Test decision logic
Topic 6: Channels10%- Multi-channel engagement
  • 1. Web channel configuration
  • 2. Outbound channel setup
  • 3. Cross-channel engagement
Topic 7: Actions and treatments12%- Manage customer actions
  • 1. Define and manage customer actions
  • 2. Define an action for outbound
  • 3. Present a single offer on the web
Topic 8: Engagement policies15%- Customer engagement rules
  • 1. Create an engagement strategy
  • 2. Customer journeys
  • 3. Define customer engagement policies

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Pegasystems Certified Pega Decisioning Consultant 25 Sample Questions (Q32-Q37):

NEW QUESTION # 32
MegaRetail Solutions has successfully created and approved their brand voice in Pega 1:1 Operations Manager. They have also established global directives for style, grammar, language, and compliance. Now they want to ensure that their Pega GenAI system uses this brand voice to generate marketing treatments that also maintain consistency with their established guidelines.
How will MegaRetail Solutions' approved brand voice be applied in their content generation process?

Answer: B


NEW QUESTION # 33
An outbound run identifies 150 Standard card offers, 75 on email, and 75 on the SMS channel. If the following volume constraint is applied, how many actions are delivered by the outbound run?

Answer: B

Explanation:
The outbound run delivers 75 emails and 25 SMSes for the Standard card offer because the volume constraint is set to limit the number of actions per channel per day. The email channel has a limit of 75 actions per day, so all 75 email offers are delivered. The SMS channel has a limit of 25 actions per day, so only 25 SMS offers are delivered. The remaining 50 SMS offers are not delivered because they exceed the volume constraint.


NEW QUESTION # 34
The U+ Bank marketing department wants to leverage the next-best-action capability of Pega Customer Decision Hub on its website to promote new offers to each customer.
Place the events in the sequential order.

Answer:

Explanation:
A screenshot of a chat AI-generated content may be incorrect.


NEW QUESTION # 35
In a decision strategy, to use a customer property in an expression, you

Answer: A

Explanation:
In a decision strategy, to use a customer property in an expression, you need to define Customer page in Pages
& Classes and specify its class as Data-Customer. This allows you to access customer properties by using dot notation, such as Customer.Age or Customer.Gender. You do not need to define the property as a strategy property, use it without any prefix, or prefix it with the keyword Customer. Verified References: [Certified Pega Decisioning Consultant | Pega Academy], Decision strategies


NEW QUESTION # 36
An outbound run identifies 150 Standard card offers, 75 on email, and 75 on the SMS channel. If the following volume constraint Is applied, how many actions are delivered by the outbound run?

Answer: C


NEW QUESTION # 37
......

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