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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Configure Field Service (20-25%) | 20-25% | - Configure scheduling configurations and booking setup - Set up and configure resource characteristics and skills - Configure Field Service organizations and structures - Configure pricing, billing, and cost entities - Set up and configure customer assets - Implement security roles and field service settings - Configure work order types and incident types |
| Topic 2: Manage Field Service Mobile Application (10-15%) | 10-15% | - Configure Field Service Mobile app settings - Handle offline capabilities and synchronization - Manage mobile forms and workflows - Configure resource and technician mobile experiences |
| Topic 3: Manage Inventory and Procurement (15-20%) | 15-20% | - Handle inventory adjustments and transfers - Process purchase orders and returns - Manage inventory levels and stock locations - Configure product inventory and item associations - Configure warehouse and inventory settings |
| Topic 4: Scheduling and Dispatch (20-25%) | 20-25% | - Schedule work orders using various methods - Handle scheduling conflicts and rescheduling - Configure schedule board and board features - Configure map view and route optimization - Manage scheduling options and requirements - Optimize schedules using resource scheduling optimization |
| Topic 5: Manage Work Orders (20-25%) | 20-25% | - Handle work order incidents and resolutions - Create and manage work orders - Process work order inspections and recommendations - Manage work order reporting and analytics - Configure work order lifecycle and statuses - Manage work order products, services, and notes |
| Topic 6: Manage Asset and Connected Field Service (5-10%) | 5-10% | - Implement connected field service scenarios - Process IoT alerts and work order creation - Manage asset IoT connections and monitoring - Configure IoT integrations and alerts |
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NEW QUESTION # 140
The ability to work offline with a mobile device is key requirement for your customer.
You need to ensure tables and columns are available for offline use.
What should you do?
Answer: A
NEW QUESTION # 141
You are a Dynamics 365 for Field Service administrator for a construction company.
You need to schedule a work order for a group of resources that will work together for a set number of days, week, or months.
How should you achieve the goal without scheduling the same requirements multiple times manually by using the schedule board (or with the schedule assistant)?
Answer: D
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/multi- resource-scheduling-requirement-groups
NEW QUESTION # 142
Drag and Drop Question
You are the lead consultant on a Dynamics 365 Field Service implementation. Your customer wants the system to be set up for inspections.
You need to implement an inspection lifecycle as it relates to a work order.
In working with your customer, which five actions should you perform in sequence? To answer, move the five appropriate actions from the list of actions to the answer area. Arrange the five actions in the correct order.
Answer:
Explanation:
NEW QUESTION # 143
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are a Dynamics 365 for Field Service system administrator.
You are configuring a new instance of Dynamics 365 for Field Service. The organization needs to automatically generate work orders based on agreements, and send invoices on a recurring basis by customer.
Solution: You implement the following configuration changes.
1) Create Agreement
2) Define Booking Setup
3) Create Invoice Setup
4) Set Auto Generate Invoice = Yes
5) Populate Generate Agreement Invoices X Days in Advance
Does this meet the goal?
Answer: B
Explanation:
Set booking recurrence is missing.
There is no such option as set auto generate invoice. Only auto generate work order exists.
Same for generate agreement invoices X days in advance.
NEW QUESTION # 144
Your company is preparing to deploy the Dynamics Field Service with Mobile Application.
Your manager asks you to ensure that the Booking Statuses will match with the current business process the field technicians are following.
As the Field Service Administrator, you review the documentation and discover that the out-of-the-box BookingStatuses will meet your company's needs.
What is the order of the Booking Statuses for the five out-of-the box booking status fields? To answer, move the five out-of-the-box booking status fields to the answer area and arrange them in the correct order.
Answer:
Explanation:
1 - Scheduled - A work order has been assigned to a resource.
2 - Travelling - The resource is travelling to the service location.
3 - In Progress - The work order is in progress.
4 - On Break - The resource is on a break.
5 - Complete - The work order is complete.
NEW QUESTION # 145
......
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