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Salesforce Salesforce-Communications-Cloud Exam Syllabus Topics:

Section	Weight	Objectives
Planning and Design	60%	- Design order fulfillment orchestration flows - Create quoting and order capture processes - Design asset management and MACD workflows - Design scalable product catalog models - Develop data migration strategies - Decompose commercial products for implementation - Prioritize and size user stories
Delivery	16%	- Align architecture and order components - Validate solution implementation against design - Distinguish out-of-the-box vs custom functionality - Execute data migration plans
Discovery	24%	- Align requirements to native features or external solutions - Assess customer IT ecosystem against architectural principles - Map business processes, personas and requirements - Select appropriate Communications Cloud products - Define KPIs based on business goals and budget - Evaluate data volume and platform constraints

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Salesforce Communications Cloud Accredited Professional (AP) Exam Sample Questions (Q60-Q65):

NEW QUESTION # 60
ABC cloud communication service provider that uses communication cloud for their B2B Market. ABC cloud sells services to tier 1 enterprise companies across the globe the number of items in the cart for each customer is usually high and with new products being introduced, the company expects even higher cart numbers. Sales representative started to notice performance reduction while submitting big carts to order management. A consultant was asked to provide design guidance for product design while taking into consideration communication cloud CPQ and order management constraints. Which two options should the consultant consider while designing the commercial catalog?

A. Keep the number of attribute on the product low, avoid big picklist and direct assignments.
B. Model all product in flat while controlling the cardinality with AutoAdd and AutoRemove advanced rules
C. Advise them to use picklist attribute with multiple pick lists values instead of configuring new products
D. Avoid deep product hierarchy and big list of add on, limit the number of advance rule such as AutoAdd or Auto Remove products.

Answer: A,D

Explanation:
In designing the commercial catalog to manage performance with high cart numbers, keeping the number of product attributes low and avoiding large picklists (A), and limiting complex product hierarchies and advanced rules like AutoAdd or AutoRemove (C) are crucial. These practices help maintain system performance by simplifying the product structure and reducing the processing required during CPQ and order management operations.References:Salesforce CPQ and Order Management best practices for product catalog design.

NEW QUESTION # 61
Acme technology is Tier 1 Provider selling fixed line internet and TV services. In order to send Set top boxes (STB) and modem they are requiring a single call to the shipping fulfillment system, which combination can be sent to the customer. They also want to ensure optimal performance and avoid unnecessary use of storage of inventory in customer base.

A. Decompose Modem & STB into one CFS using M:1 decomposition pattern configure scope field on CFS technical product definition to Account
B. Decompose the Modem & STB to one CFS technical product using M:1 decomposition relationship. Configure the scope filed on the modem and STB products to Account
C. Decompose the Modem & STB to distinct CFS technical product using 1:1 decomposition relationship. Configure the scope field on CFS technical product definition to downstream Order Item.
D. Decompose the Modem & STB to distinct CFS technical product using 1:1 decomposition relationship. Configure the scope filed on the modem and STB products to downstream Order Item.

Answer: A

NEW QUESTION # 62
Universal containers (UC) is a communication using commination cloud and would like to introduce a limited- time offer of their customers. The offer will be available on UC's website through DC APIs and once claimed, will give customers a 10% discount for three months. Which options should a consultant configure to meet the requirement?

A. Discount
B. Offering
C. Time Plan
D. Promotions

Answer: D

Explanation:
For introducing a limited-time offer with a 10% discount for three months, configuring Promotions (B) in Salesforce Communications Cloud is the most appropriate solution. Promotions allow for the creation of time- bound offers that can be applied automatically or manually to applicable orders, providing flexibility and control over discount application.References:Salesforce Communications Cloud documentation on promotions and discount management

NEW QUESTION # 63
Universal container (UC) is implementing communication cloud and the business is asking a consultant to migrate all orders from the last 5 years, which will include millions of orders. What are three valid points consultant should raise in this scenario?

A. Migrating millions of records may reduce query performance due to large data volumes
B. Migrating Assets instead of orders would provide more business Value.
C. This would require migrating all products sold within last 5 years, including those that are no longer sold.
D. Migrating millions of records will cause Order Management to fail during processing due to large volume
E. There is a need to raise a support case two weeks before the data load so that salesforce can monitor the performance

Answer: C,D

NEW QUESTION # 64
UT required bulk ordering to be implemented in communication cloud base to capture order broadband speed to its customer and applying promotions.
Which two steps should consultant take to perform the impact assessment for bulk ordering in communication cloud

A. Evaluate the various business scenarios for bulk orders in order design automation for order capture and orchestration
B. Identify the volume and access feasibility from a platform governor limit perspective (CPU time, Database utilization)
C. Evaluate the various business scenarios for bulk orders in order to access platform governor limits (CPU time, Database utilization)
D. Identify the business rules need to be implemented for creation and fulfillment of bulk orders.

Answer: A,B

Explanation:
For bulk ordering, evaluating business scenarios to design automation for order capture and orchestration (A) and assessing volume and platform governor limits (C) are essential steps. These help understand the impact on system performance and identify necessary optimizations for efficient bulk order processing.References:
Salesforce platform governor limits and bulk order processing best practices.

NEW QUESTION # 65
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