2026 1Z0-1064-26: Oracle Fusion Service 2026 Implementation Professional Latest Latest Exam Book

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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Weight	Objectives
Omnichannel Communications	15%	- Media toolbar and agent notifications - Work routing and queue setup - Email, chat and CTI configuration
Customization, Productivity and Analytics	10%	- SmartText, hotkeys and audit features - OTBI reporting and integration basics - Application Composer and extensions
Fusion Service Overview and Setup	15%	- Functional Setup Manager (FSM) usage - Security model, roles and access control - Service configuration basics
Knowledge Management	15%	- Article management and access - Knowledge base setup and configuration
Digital Customer Service (DCS)	20%	- Themes, templates and page customization - DCS architecture and deployment - Authentication, profiles and security
Service Request Management	25%	- SR categories, assignment rules and routing - Service catalog and entitlements - SR creation, lifecycle and processing - Milestones and action plans

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q77-Q82):

NEW QUESTION # 77
Select three correct limits and restrictions when importing data from a file.

A. By default, the import starts immediately after it is activated.
B. Groovy Scripts and object workflows that have been configured for the object being imported are always executed.
C. If the values in the imported CSV file contain a new line character, then they must be enclosed within quotation marks.
D. The maximum number of records in each CSV file should not exceed the maximum limit of 10,000,000 records.
E. Both create and update operations are available for imported records.

Answer: A,B,E

NEW QUESTION # 78
If you want to disable the ability to delete activities for all users, what action should you perform?

A. Remove the "delete activities" role from all the users who have this role.
B. Remove the users of the roles who have the "delete activities" access.
C. Remove the "delete activities" privilege from all the roles for users who have this access.
D. Remove the "delete activities" button from all pages used by the users who have this access.

Answer: B

NEW QUESTION # 79
Which three options are advantages of a structured approach to Knowledge Management as implemented in Engagement Cloud?

A. Easy to Search: Knowledge Articles content and Service Request context can be used together to recommend the best Knowledge Articles to an agent.
B. Shared Across the Organization: The information is available to all users given they possess the right roles, and is used and reused by them to create solutions and solve problems for other users.
C. In-Article Content Scanning: Knowledge Management is designed to process information inside the documents to categorize them into the corresponding products and categories to make searches more effective.
D. Multi-Language Capabilities: Users can create their articles in their native language and enable Auto-Translate to make it available to users from other regions with different languages without effort.
E. Single point of maintenance: The Knowledge Base can be maintained easily as it is centralized.

Answer: A,B,C

NEW QUESTION # 80
In which three situations can default coverage be applied?

A. for a specific period of time
B. for a specific SR category
C. globally, to all service requests that do not have any other coverage
D. to a specific customer account
E. for a specific SR status

Answer: A,B,C

NEW QUESTION # 81
Which three types of data are included in the interaction associated with a normal call flow?

A. Start time of the call
B. Service Request create date
C. Contact name
D. Agent name
E. Channel

Answer: B,C,D

NEW QUESTION # 82
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