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SAP C_BCSCX_2502 Exam Syllabus Topics:

Topic	Details
Topic 1	Integration Across CX Solutions: This part focuses on how the various SAP CX solutions work together as an integrated system. It examines the Presales Consultant’s understanding of how integration among commerce, customer data, marketing, sales, and service solutions enhances consistency, efficiency, and personalization across customer interactions.
Topic 2	Articulating Value and Business Outcomes: This subtopic evaluates the Consultant’s skill in communicating the overall value of the SAP Customer Experience portfolio. It includes the ability to demonstrate how the integrated solutions lead to stronger customer engagement and ultimately support the achievement of key business outcomes.
Topic 3	Understanding the SAP Customer Experience Portfolio: This subtopic assesses the Presales Consultant’s ability to grasp the structure and components of the SAP Customer Experience (CX) portfolio. It involves recognizing the key solution areas—commerce, customer data, marketing, sales, and service and understanding how they form a unified offering aimed at enhancing customer relationships.

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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q19-Q24):

NEW QUESTION # 19
Which of the following are solution capabilities of SAP Emarsys?
Note: There are 3 correct answers to this question.

A. Advanced Segmentation
B. Automation Programs
C. Smart Analytics
D. Processing Leads and Opportunities
E. Web Page Creation and Generation

Answer: A,B,C

NEW QUESTION # 20
How does SAP Customer Experience support end-to-end processes?
Note: There are 3 correct answers to this question.

A. It provides permanent awareness of customer expectations.
B. It enables processing of accounting data.
C. It provides permanent transparent and personalized data related to maintenance plants.
D. It enables organizations to deliver personalized customer engagement data.
E. It provides seamless connectivity to teams with the correct information at the right time.

Answer: A,D,E

NEW QUESTION # 21
Which of the following are steps in the a typical Lead to Cash journey?
Note: There are 3 correct answers to this question.

A. Opportunity to Quote
B. Quote to Order
C. Hire to Retire
D. Source to Pay
E. Lead to Opportunity

Answer: A,B,E

NEW QUESTION # 22
What are some of the features of SAP Commerce Cloud?
Note: There are 3 correct answers to this question.

A. Customer credit scoring
B. Management of opportunities
C. Delivery of an e-commerce platform
D. Support end-to-end e-commerce processes
E. Checkout and payment modules

Answer: C,D,E

NEW QUESTION # 23
Which of the following are capabilities of SAP Sales Cloud Version 2?
Note: There are 3 correct answers to this question.

A. Guided Selling
B. Forecasting and Pipeline Management
C. Intelligent Lead Score
D. Agent Desktop
E. Case Management

Answer: A,B,C

NEW QUESTION # 24
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