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SAP C_C4HCX Exam Syllabus Topics:

SectionObjectives
Integration and Extensibility- API management and event-driven architecture
- Extensibility options in SAP CX solutions
- SAP Integration Suite concepts
SAP Marketing Cloud- Campaign management and orchestration
- Customer data and segmentation
- Personalization and journey orchestration
SAP Commerce Cloud- Extension and integration mechanisms
- Product content and catalog management
- Storefront and personalization concepts
SAP Sales Cloud & Service Cloud- Sales process automation and CRM capabilities
- Omnichannel engagement scenarios
- Customer service management processes
Security and Identity Management- Data protection and compliance in CX solutions
- Authentication and authorization concepts
SAP Customer Experience Architecture- Composable enterprise and CX strategy
- End-to-end CX architecture principles
- SAP CX solution integration landscape

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Quiz C_C4HCX - Useful SAP Certified - Solution Architect - SAP Customer Experience Valid Exam Registration

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SAP Certified - Solution Architect - SAP Customer Experience Sample Questions (Q25-Q30):

NEW QUESTION # 25
How can Service Agents take action to improve the reaction times of a case in SAP Service Cloud?
Note: There are 2 correct answers to this question.

Answer: A,C


NEW QUESTION # 26
What are some of the machine learning capabilities in SAP Service Cloud Version 2?
Note: There are 2 correct answers to this question.

Answer: B,D


NEW QUESTION # 27
Where can an end user subscribe/unsubscribe from newsletters or notifications as a self-service?

Answer: D


NEW QUESTION # 28
You want to implement a combination of roles and attributes to build a set of rules and definitions that can return an access decision using SAP Customer Data Cloud.
Which authorization model needs to be implemented to accommodate this?

Answer: A


NEW QUESTION # 29
In which level of the SAP Business Technology Platform account do you manage your applications, services, and subscriptions?

Answer: A


NEW QUESTION # 30
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