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Salesforce ADM-201 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Automation	15%	- Process Automation 1. Flow Builder, approval processes 2. Email alerts, field updates, tasks
Topic 2: Productivity and Collaboration	10%	- Mobile and integrations 1. AppExchange and third-party integrations 2. Salesforce Mobile App capabilities - Chatter 1. Feeds, groups, collaboration features - Activity management 1. Tasks, events, calendars
Topic 3: Data and Analytics Management	17%	- Data management 1. Import, update, export, mass delete, backup 2. Data validation and quality tools - Reports and dashboards 1. Dashboard components and sharing 2. Report types, creation, customization
Topic 4: Service and Support Applications	10%	- Knowledge and Communities 1. Knowledge base setup and usage 2. Community configuration and access - Case management 1. Support processes and entitlements 2. Cases, queues, assignment rules, escalation rules
Topic 5: Agentforce AI	8%	- AI capabilities 1. Agentforce setup and configuration 2. AI features and usage guidelines
Topic 6: Object Manager and Lightning App Builder	15%	- Object customization 1. Standard and custom objects, fields, relationships 2. Page layouts, record types, business processes - Lightning App Builder 1. App navigation and customization 2. Custom Lightning pages and components
Topic 7: Configuration and Setup	15%	- User interface configuration 1. Navigation and global settings 2. Declarative customization options - Security and access 1. Password policies and login access 2. Profiles, permission sets, roles and sharing rules - Company settings 1. Default settings and organizational structure 2. Fiscal year, business hours, currency management
Topic 8: Sales and Marketing Applications	10%	- Sales Cloud features 1. Opportunity management, stages, products, price books 2. Lead management, conversion, assignment rules - Marketing tools 1. Campaigns, campaign influence 2. Marketing automation capabilities

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Salesforce Certified Administrator Sample Questions (Q123-Q128):

NEW QUESTION # 123
Is it possible for a user to own a record and not see it:

A. True
B. False

Answer: A

NEW QUESTION # 124
The administrator at Ursa Major Solar has created a custom report type and built a report for the sales operations team. However, none of the users are able to access the report.
Which two options could cause this issue?
Choose 2 answers

A. The org has reached its limit for custom report types.
B. The custom report type is in development.
C. The user's profile is missing View access.
D. The report is saved in a private folder.

Answer: C,D

NEW QUESTION # 125
Ursa Major Solar usesOpportunity to track sales of solar energy products. The company has two separate sales teams that focus on different energy markets. The Services team also wants to use Opportunity to track installation. All three teams will need to use differentfields and stages.
How Should the administrator configure this requirement?

A. Create three sales processes. Create three record types and three page layouts.
B. Create one sales process. Create three record types and three page layouts.
C. Create one sales process. Create one record type and three page layouts.
D. Create three sales processes. Create three record types and one page layout.

Answer: A

Explanation:
A sales process is a set of stages that an opportunity goes through as it moves from creation to close. A record type is a way to offer different business processes, picklist values, and page layouts to different users based on their profiles. A page layout controls the layout and organization of detail and edit pages for a specific object and record type combination. To meet the requirement of having different fields and stages for each team, you need to create three sales processes for each market segment, three record types for each sales process, and three page layouts for each record type. References: https://help.salesforce.com/s/articleView?id=sf.
customize_salesprocess.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.customize_recordtype.
htm&type=5https://help.salesforce.com/s/articleView?id=sf.customize_layout.htm&type=5

NEW QUESTION # 126
Universal Containers wants to back-up Salesforce data on a monthly basis.
Which set of tools can a system administrator use to meet this requirement?

A. Data Export Service, Reporting Snapshots, Einstein Analytics
B. Data Export Service, Data Loader, Report Export
C. Data Loader, Scheduled Report, Reporting Snapshot
D. Data loader, Reporting Snapshot, Report Export

Answer: A

Explanation:
Section: Volume J

NEW QUESTION # 127
What information may be updated on the Company Profile?

A. Forecasting
B. Language, Locale, and Time Zone
C. Primary Contact and Address Information
D. All of the above
E. Fiscal Year

Answer: B,C,E

Explanation:
Section: Volume B

NEW QUESTION # 128
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