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Salesforce Certified Service Cloud Consultant Exam is a comprehensive test that covers a variety of topics related to customer service, including case management, knowledge management, service console, analytics, and reporting. Service-Cloud-Consultant Exam also assesses the candidate's ability to design and implement complex customer service solutions using Salesforce Service Cloud. Service-Cloud-Consultant exam consists of 60 multiple-choice questions that must be completed in 105 minutes.

Salesforce Service-Cloud-Consultant certification exam is designed to test an individual's knowledge and skills in implementing and designing Salesforce Service Cloud solutions. Salesforce Certified Service cloud consultant certification validates that the candidate possesses the expertise required to provide world-class service and support to clients using Salesforce Service Cloud. Salesforce Certified Service cloud consultant certification exam covers topics such as service cloud architecture, designing and building service solutions, implementing service cloud solutions, and managing service cloud environments.

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Salesforce Certified Service Cloud Consultant exam is a comprehensive test that covers a range of topics related to Salesforce Service Cloud. Service-Cloud-Consultant exam is made up of 60 multiple-choice questions that must be completed within 105 minutes. Candidates must score at least 67% to pass the exam. Service-Cloud-Consultant Exam is designed to assess the candidate’s ability to implement and manage Service Cloud solutions, including case management, contact center management, and knowledge management.

Salesforce Certified Service cloud consultant Sample Questions (Q27-Q32):

NEW QUESTION # 27
Support Managers have requested the ability to provide real-time feedback to Agents during customer chat sessions.
What feature should a consultant configure to meet this requirement?

A. Case Feed
B. Omni-channel Supervisor
C. Push Notifications
D. Next Best Actions

Answer: B

NEW QUESTION # 28
Which two configuration steps are required before Quick Actions can be used in Macros? Choose 2 answers

A. The specific Quick Action must be added to the CaseFeed.
B. The specific Quick Action must be added to the Case record page.
C. Global Actions need to be on the publisher layout.
D. Quick Actions must be enabled in the org.

Answer: A,B

NEW QUESTION # 29
An Inside Sales Contact Center Manager would like to access the ROI of the Contact Center.
Which three metrics should the Manager use to access the ROI?
Choose 3 answers

A. Number of leads created
B. Number of sales queues
C. Cost per call
D. Opportunities per channel
E. Average queue time per agent

Answer: A,C,D

NEW QUESTION # 30
UC's service center needs to provide support for a new product line. The product manager would like to be
notified whenever a customer reports a new defect. Which solution should a consultant recommend to meet
this requirement?
(choose 1 answer)

A. Use an escalation rule to move cases into the product manager queue
B. Use Chatter case feed and case teams to monitor cases
C. Use a workflow rule to send an email to the product manager
D. Use an assignment rule to assign new cases to the product manager

Answer: C

NEW QUESTION # 31
Universal Containers is planning to provide different levels of support to customers in order to ensure its Agents are working within the confines of the Service Level Agreement. Which feature should the Consultant consider?

A. Case Escalation
B. Case Milestones
C. Entitlements
D. Omni-Channel

Answer: C

NEW QUESTION # 32
......

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